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Hello

friends thank you so much for watching

my previous

videos and sharing and

commenting my training sessions

throughout your

channel so today we are going to discuss

one of the very important topic of it

Asset

Management Because unless and until we

understood the foundation of

item it would be bit difficult for us to

understand the critical part of software

asset management and Hardware Asset

Management in order to have much Clarity

and better understanding about software

licensing and software compliance and

software audit it's important to have

good understanding about the life cycle

of Hardware Asset Management as well as

software Asset Management so in this

video we are going to discuss more

detail about the life cycle of ham and

life cycle of

Sam so before we begin to discuss about

the life cycle of software asset

management and Hardware Asset Management

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with this learning series of it Asset

Management so without wasting time we

will start discussing about the life

cycle of it Asset Management which

includes ham life cycle as well as Sam

life

cycle so as I said ham is going to be

the foundation for Sam that's the reason

Hardware Asset Management life cycle is

also more

important than Sam because ham will come

first and then on top of ham we can

implement the Sam so let's begin so we

have multiple phases when it comes to

the life cycle of it asset management

and the first phase of it asset

management is going to be the

planning so planning is the first phase

of life cycle of it Asset Management be

it ham life cycle be Sam life cycle so

we will try to understand the ham life

cycle as well as Sam life cycle

parallely so that it would be much easy

for everyone to understand where is the

difference or where can we find such

kind of difference when it comes to the

ham life cycle and Sam life

cycle so planning needs to be

done including ham as well as Sam

management so if you are talking about

Hardware Asset Management life cycle

planning is necessary same will be

applicable for software Asset Management

life cycle so what does it mean by

planning and what kind of planning we

guys have to think or as a item

professional what kind of planning we

will be doing

so whenever there is a need of any asset

in your

organization

even any employe joins your organization

in case of new new hire or the existing

employee of your organization in case

they need any kind of asset they will

have to get in touch with altime Team if

it's Hardware then they have to get in

touch with ham team if it's software

then they have to reach out to the Sam

team so there are different channels

different ways to get this request

fulfilled based on your

organization sometime your organization

may have a

ticketing system or ticketing tool which

is helping your employee to submit the

request

and get the required

asset some organization may have the

proper flow of f failing the

online form and that will directly goes

through different fases and this is how

they can expect the requested

asset so planning needs to be done

at management level as well as item

level because it includes budgeting

forecasting and the financial

management so depend on

the

requirement which is coming from

business itemp in to plan they have to

understand what they have already

available in

stock how many requests are in

pipeline would you be able to fulfill

the individual's request requirement on

time so thinking from all of these

aspect and try to deliver the

best item services to our

employees or to the requestor is going

to be the main motive of doing the

planning when we discussing about the

life cycle of it assessment so planning

is going to be the first phase the next

to the

planning we have to think from the

requirement point of view who requires

the asset what kind of asset is

requested by end user or what what is

the need of end user So based on the

need or the requirement M the end user

has to submit the request so submitting

and request is going to be the one of

the very very important thing because

without submitting request we won't be

able to understand what exactly end user

needs does he need laptop does he need

desktop or he is having some requirement

of uh software so in order to understand

the type of asset requirement it is

really important for us to understand

what kind of asset has been requested by

the end user so while requesting the

asset end user has to fill the all the

required details they have to uh mention

the type of asset they have to mention

the quantity they have to mention their

business group they have to mention

their cost center and again they have to

select their manager it's very important

to select the appropriate manager

to whom that end user is reporting

because the next phase of the it Asset

Management life cycle is going to be the

approval doesn't matter what kind of

asset you are uh

requesting approval is going to be the

very important part once end user submit

the request that request will go through

the manager's approval to whom that end

user or that requestor is reporting so

why that approval is required because

manager is the one who can take the

appropriate call who really understood

the business requirement manager knows

what their reporting

required if they required they will

definitely approve the request if there

is no such business requirement then

definitely manager will deny that

request or reject that request and this

is

how that request will get over at that

point only and there will be no certain

phases coming picture but if manager

approves the individual's request then

that request will definitely goes for

the acquisition so when it comes to the

acquisition so before doing the

acquisition acquisition is nothing but

the purchasing the requested asset so

before purchasing the requested asset

that request will go for validation with

item team if end user is requesting

software asset then that request will go

for Sam team if end user is requesting

Hardware asset then that request will go

for H

Team so depend on the type of request

the

appropriate item team will take care of

that request and they have they will

have to do the validation so what kind

of validation and verification item team

is doing so item team needs to

understand if requested asset is already

available in the stock if it is

available in stock then we are good

we can simply go ahead and do do the

asset

allocation and it is also called as

asset provisioning so asset allocation

and asset provisioning are the

same but we have to keep in mind we have

to understood the stock or we have to

validate the stock before doing the

provisioning so provisioning is really

one of the important factor so why it's

important because in order to understand

the availability of the asset we have to

validate the

stock if requested asset is available in

stock then we can simply do the

allocation allocation is nothing but the

tagging the requested

asset on the end users name or their

employee ID so that we can keep a track

of which asset has been handed over to

to which user so what has been assigned

to whom so this is this is really very

very important

thing because if you miss to do the

allocation then you won't be able to

find the owner or the actual user of

that specific asset so that's why asset

provisioning and asset allocation is

going to be one of the very important

aspect which needs to be taken care by

the item

team if it's

software then Sam team will take care of

this activity if it's Hardware then

definitely ham team will take care of

this allocation

activity now we are done with the

allocation part we have tagged the

appropriate asset on the name of

requestor next to that we have to think

about the deployment so what is

deployment deployment is nothing but

doing the actual Handover asset Handover

of that asset so if end user has

requested for laptop

then we have to hand over that laptop to

the end user and that team that activity

will taken care by the ham team but

before doing the hand over H team has to

take care

that requested asset or the asset which

we are going to hand over to the end

user it is configured and ready to

use and that's really one of the

important part which H mus to tecture if

it's software then in case of software

request

we cannot do the physical Handover of

that asset because it's going to be the

virtual thing which we have to install

on end users machine so software is

something imaginary which we cannot

touch to it it has been embedded or

developed in by using different

programming language so it's a source

code or the executable file which needs

to be installed on end users machine so

there is a separate team who is going to

take care of the software deployment or

the software installation or that team

is called as service desk team or it

support team or it help desk team so

depend on the structure of your

organization uh that specific team will

take care of the software deployment so

item team is not going to do the

software deployment sometime depend on

your organization your management may

ask you to do that activity but as per

the item standard or the referred

practice we have seen that in each and

every organization there is a dedicated

team who is doing the software

deployment is called as service desk

team so now we are done with the

Handover of Hardware asset and the

installation of software asset so that

is your asset deployment so we are done

with the deployment what will happen

next so once we have done the deployment

of asset then that asset has been

already given to the requested user and

it is ready to use so during this phase

end user will start using that asset and

while they use the asset what is the

role of item team or the Sam team or ham

team so it's not

over because we have to keep monitoring

the usage of asset we have to make sure

that whatever the asset we have handed

over to someone whatever the software we

have installed on someone's machine we

have paid for it right and we have to

make sure that the end user is taking

the app appropriate benefit of that

asset they are using it they they are

not just sitting idle or it's it should

not be like the laptop is powered off

since last two three or four months or

maybe software is installed on their

machine but it's not getting used so in

order to validate this information item

team has to understand the usage of that

software we have to make sure that the

end user is actually using that asset be

It software or Hardware so monitor the

usage of asset is one of the very

important thing which is getting done by

the item team so why we are doing

monitoring monitoring is just helping us

to understand the actual use of asset if

end user is using that asset or not

using then again what else we are doing

or what's the next phase of the item

life cycle so during the usage of that

asset be software or Hardware if end

user faces any challenges any problem

any issues occurred in that

situation they will reach out to you if

it's Hardware issue then they have to

get in touch with Service Des team be

software or Hardware they have to get

get in first of all they have to get in

touch with the service disc team or

internal it team in order to uh see if

they can resolve their issue if they

would be able to fix out that problem

that would be well and good if our local

it support team not able to solve your

problem problem in that situation we

have to get in touch with vendor if it's

software then we have to connect with

the software publisher in order to get

the service or

support if it's Hardware then we have to

look for the hardware vendor be D Leno

then we have HP we have uh Apple so

depend on the vendor from whom you have

buy the product the item team has to

coordinate with these vendor in order to

get your product Serv

but we have to make sure that before

reaching out to the vendor we have to

verify if our product is within warranty

if your software is having active

maintenance and support then and then

only that vendor or publisher will

entertain you because without having

software subscription and support we

cannot expect support from the software

publisher and without having

Hardware warranty or the active Hardware

warranty associated with your specific

Hardware we cannot reach out to the

vendor or we cannot claim for the

warranty or support from the bendor like

d Lenovo or

HP let's take an example if your

product

is if your product is not having active

maintenance and

support and you are reaching out to the

publisher from whom you have bought the

software it can be IBM it it can be

Microsoft it can be Oracle VM so these

are the top

Publishers and if your product is not

having active maintenance and support

will they Entertain You will they

support you never ever we cannot expect

support from them and they will never

entertain you so in order to get the

support it's very important for us to

validate the warranty of our product if

our product is in warranty then in the

then only we can expect the support and

vendor will fix out our

issues so that's the importance of

having uh service and support with your

product and throughout the usage

sometime we may found that someone

doesn't require that software uh depend

on their usage or the usage tracking

with the help of some disc Discovery

tool if we identify that someone doesn't

require the software uh which they are

not using it we may transfer the same

software to the another

user

because we have an opportunity to

optimize the cost there is no need to

buy the new

software as we are not using the

software which we have already purchased

and it's having the license or active

license and maintenance we can simply

transfer the software to the another

user but before doing the the transfer

we have to make sure that publisher has

given an authority to transfer that

software to the another user that is

called as software transfer right so we

can do that

transfer in only one situation if

publisher has been granted the software

transfer

right and in case of Hardware we know

that because of some uh reason your

employee is planning to leave or they

have already resigned from the service

and they are going to leave our

organization so before leaving the

organization they have to uh resubmit

the asset to the item team and the that

recollected asset uh needs to be reused

so item team will take care of that

asset and they will reassign or maybe

the uh share that same asset to the

another user who needed it's kind of

asset uh

transfer maybe we can recollect that

asset from one user and give the same

asset to the another

user so that will

happen but let's take an example if

there is any asset which is not in

working condition and again it's out of

warranty so what needs to be done in

that

situation this is going to be the most

important phase of item life cycle

and that is going to be the end phase if

your product is not in working condition

and it's out of warranty in that

situation we have to send that asset for

the disposal and asset disposal is going

to be the final step of your asset

management life cycle I'm talking about

Hardware Asset Management life

cycle so what there are multiple ways to

do the disposal so

disposal like some companies do the

disposal by sending that asset to the

scrap some companies

are taking or maybe resubmitting that

asset to the vendor for

refurbishment and some companies May

donate this asset to the

NES so depend on your organization and

the standard process which your

organization has been set up you may

have seen that your company is doing

disposal by referring this

uh the stpes or

maybe by this way they will be doing the

refer uh doing the disposal so disposal

is going to be the end of Hardware Asset

Management life cycle now how come we

conclude that the end of software Asset

Management life cycle so software Asset

Management life cycle will get

over by doing the uninstallation of

software if you your product license is

expired you doesn't require that

software in that situation we have to

get that software uninstallation or

uninstalled so uninstallation of the

software is going to be the end of

software Asset Management life

cycle so when we have to do the

uninstallation if you if you have bought

the subscription based

product and your subscription is over in

that situation you are not authorized

you are not allowed to keep that

software installed on your machine so we

have to get that software

uninstalled then in second scenario is

that if there is no need of that

software you are done with your project

and it doesn't require that software so

in that situation also we can do the

uninstallation or we have to uninstall

that software from end users machine so

these are the few phases which we all

have to always keep in mind when it

comes to the it Asset Management life

cycle so in short before winding up the

session we will summarize the phases of

item life cycle the item life cycle will

start from the

planning then it will move to the

submitting the request based on what

kind of asset your

employee will require they have to

submit the request is it Hardware or

software So based on the request that

request will go to the manager his or

her manager for the approval once

manager approve the request that request

will go to the item team if it's

Hardware request then it will go for the

ham team if it's software request then

that request will goes to the Sam team

so depend on

the requirement or the end users

requirement that request

will getting managed by the item

team so once that

request is with item team item team will

validate the availability of asset they

will make sure that requested asset is

available into the uh their catalog if

it's available into the stock then they

will definitely do the allocation if

it's not available then they will get in

touch with

the

procurment te in order to get that asset

purchase okay so next to that they will

again do the allocations they will

onboard that asset and they will do the

allocation and uh in case of hardw worth

it needs to be done the Handover in case

of software that needs to be installed

and we can do the

installation with the help of service

disc team or it support team so once we'

done the deployment then we will end

user will start using that Hardware or

software during the usage uh item team

will do the monitoring of that software

or Hardware if it's getting used or not

if any user faces any problem any issues

while using the software then they will

have to ask for the service or support

once if our product is in warranty then

we can reach out to the vendor for the

asking for the support if it's Hardware

then we will have to get in touch with

Hardware vendors like HP Lino Apple it

depends on what kind of Hardware is

having issue or which needs to be

serviced uh if it's a software then we

have to get in touch with the software

publisher like Microsoft IBM Oracle vmw

so these are the top Publishers if you

are using their product then you have to

get in touch with the appropriate

publisher in order to ask the service

and support so that you can use your

keep continue using your product easily

and uh then in between you can do the

transfer of the software from one user

to the another user if you are having

the uh transfer right in case of

Hardware you can recollect Hardware from

one user who is leaving your company and

we you can reuse the same Hardware to

the another user who might be joining

newly or who is having requirement of

Hardware so we can do the transfer of

asset then final is going to be the uh

retirement or the dis disposal so in

case of Hardware if our product is not

in warranty and not even not in working

condition we have to do the disposal so

disposal is going to be the end of

Hardware Asset Management life cycle and

software uninstallation is going to be

the end of software Asset Management

life cycle so in once we are done with

the usage of any software and we don't

have the active software license and

maintenance we have to make sure that we

have uninstalled

software if you fail to uninstall

software then that is going to be the

audit issue and you will have to pay the

penalty because you cannot say that it's

just in that software is just installed

on my machine and I'm not using it you

cannot claim that you will have to pay

the penalty so in order to avoid the

future penalty it's always better to get

the software uninstalled which we are

not using and which is not having active

license our active license and

subscription and

support I think uh we are done with the

phases of all

the it Asset Management aspect or we

like I have tried my best to cover up

all the phases of it Asset Management

life cycle including Hardware Asset

Management as well as software Asset

Management I hope you all enjoyed it you

people will like the the way I have

presented it but still if I miss

something you people have any feedback

feel free to write it in comment I will

definitely improvise it and I will come

up with new topic in the next week don't

forget to subscribe to my channel and I

really appreciate your time watching

this video over this weekend thank you

so much guys for your love and support

we'll see you in next video weekend

enjoy your weekend guys thank you so

much

bye