Homeowner How To: Add a Payment Method and Make a Payment Online

Hi, Natalie here from the customer

support team. And today we're going to

be looking at how to do an online

payment through PHOA. So, when you're in

your owner portal, if you click either

of these big blue pay now buttons, it

take you to your checkout page. From

here, you can select or deselect charges

that you'd like to pay right now. Or you

can even do a partial amount if you're

only wanting to pay a specific amount at

this moment.

If you needed to add a payment method,

you can do that by clicking the add a

payment method from here. It'll ask you

if you'd like to add a card to which you

can just enter in your card details and

save that payment method to use for an

instant payment. If you're wanting to

use your bank account, you'll see the

options to either search for your bank

and add it via the credentials that you

would use as if you're logging in on

your bank app or bank website. So once

you do the agree and continue, it'll

prompt you to enter in those details and

it would probably give you a PIN or a

phone number to enter to ensure that

that is your account that you're

attempting to use. Some people don't

like to do that with their credentials.

So we also have the option to enter in

those bank details manually via the

routing and account number. So, if you

wanted to do it that way, you could come

in and enter that routing number by

coming in and doing it that way

and entering in the details and pushing

submit.

Once you do that, that is saving the

account with Pay HOA. This page isn't

necessary, but you can associate it if

you wanted to use this in the future

with other payment systems. So, not now.

And then it'll take you back to Pay Hoa,

but you're not done just yet. Do not

click out of this screen before hitting

save payment method. If you don't hit

save payment method here, your bank

account will not save and you'll have to

do the process over again. So, be sure

to save payment method to make sure it

saves to pay HOA.

And then you'll be able to go in and

ensure that that account is in your

account settings under your wallet.

And then you'll see the option to verify

for payments. So, we have to send a

micro deposit to that bank account to

ensure that it is the right account to

use. So, you should receive a 1 cent

micro deposit to that account with a

code in the description that begins with

SM. It can take 24 to 48 hours for that

to load in your bank account. So, don't

panic if you don't see it that day. Once

you see that code, you can come back in,

go back to the wallet, and enter in the

details, verify that account, and that

bank account would be ready to use for

an instant payment. It's also important

to remember if the payment method is not

verified, you cannot set it up on

autopay until it is verified. After you

submit your payment, you'll receive a

receipt straight to your email that

gives a breakdown of what payments you

made with any processing fees associated

with it. And if you're wondering what

the processing fees are, if you're

paying by credit card or debit card, the

processing fee will be 3.25%

plus 50 cent of what you're paying. If

you're paying by bank account or a it'll

be $1.95 cents per payment.