America in Crisis.
FULL TRANSCRIPT
I think the only reason Chipotle is
frankly going down and frequency is
going down is because we're used to our
memories of like 10 years ago getting a
really nice burrito bowl or a really
[music] fat burrito to go where we're
like, dude, it doesn't even stay in. You
know, you take a bite at one end and
like the back explodes because there's
so much food in it. That was the
reputation Chipotle had. Now all of a
sudden it's like, yo, man, I got to
order two of these sometime. Especially
when you get them to go. You get them to
go, you got to order like two of the
burritos to be like what they used to
be. Those, you know, fat burritos where
they're like, "Damn, Chipotle loves me.
They load this crap up." Now, you know,
you go in for a burrito or you door dash
worse a burrito. If you door dash the
burrito, the $19 burrito with guacamole
is going to end up being like $25
because of the tip and the delivery fee
and all this stuff. Uh, and then you get
it and it's like half the size of what
you're used to and you're like, "Bro,
I'm getting scammed." Is what it feels
like. Like it's the worst feeling ever
when you're hungry and you Door Dash and
then you get the product and it's like
yo this is not not okay. It's the worst
feeling ever. So anyway, it's not a
surprise to me that low to middle inome
consumers are further reducing their
frequency. Now they saw this earlier
this year when consumer sentiment
declined sharply. They say which is not
surprised because you know we sort of
had the tariff disaster. But now what
they say is we believe that guests with
an income of below $100,000 represents
40% of our sales. So one in four of
their customers they believe have an
income of under $100,000. Honestly,
that's also kind of interesting. And
this is their estimate. I mean they
don't really know. So they're, you know,
maybe there's a guy like in the back
who's like that guy's broke, you know,
judging us. But anyway, um you know that
means 60% of sales are to uh six figure
plus people essentially based on our
data. Dining out less often due to the
economy inflation. The particularly
challenging cohort is 25 to 35. We
believe this trend is not unique to
Chipotle and occurring across all
restaurants. Well, it it might makes you
an excuse younger. Well, it makes sense
because man, I mean, people who are
graduating college right now are just
absolutely getting effed. You know, new
grads today uh uh have a really tough
time. Now, in fairness, millennials had
a tough time too who were graduating in
2008, 9 10 11, right? So, like
unfortunately cyclally that can happen.
You go through these periods of time
where it's it's hard to get a good job.
Uh, you know, I I was looking at a
somebody took a screenshot of like a
Reddit post the other day. Uh, and
they're like, there's this person who,
you know, they uh they they lost their
their job in bookkeeping. They uh now uh
are a server and they're waiting tables,
their credit score is 500, and they're
like, man, I just can't get ahead. Like,
there's there's a little bit of balance
here. We generally have to start with
the financial education of like stay
away from buy now pay later, stay away
from debt because oftent times what
happens is you could be waiting tables,
but that doesn't mean you need to have a
500 credit score. So there's a broader
problem there too. Like when I was a
server, you know, I had a 770 credit
score. Uh actually I was more just like
bus boy and host and expediter and
occasionally I was able to sneak in
serving a table, but it never actually
made it to server. Lauren did. Uh, and
then she made it to manager. She's
freaking awesome and I got her the job
there. But that was that red robin. But
anyway, the point is like that's not an
excuse for having a bad credit score,
right? Uh, credit's really important.
But anyway, finally, the promotional
environment has intensified. This is not
uncommon either. So, you're finding this
with Starbucks as well. And and this is
this is what happens when the economy
slows down. So, pricing power shrinks,
right? PP shrinks. This is one of the
reasons why breadth in the stock market
is so narrow that people are just
plowing money into stocks like Nvidia
because the pricing power is absolutely
insane at companies like Nvidia.
Remember, they're taking 58 cents out of
every dollar to the net income. That is
absolutely insane. You know, that's like
a great gross margin, but their gross
margin is even better. their gross
margin is sitting at, you know, 72%.
These are incredible margins. That's
exactly what you're not seeing at
Starbucks uh in their earnings release.
You know, their earnings release
yesterday actually indicated more of a
deterioration in margins. And we'll look
at it as well at Chipotle, but
Chipotle's earnings call really points
this out to us that this is these are
companies that appeal to everyday
Americans and they don't have the
ability to offset inflation. This is
what we're seeing consistently with
companies saying, "Hey, you know what?
We're not going to raise prices at the
pace of inflation next year." That's
what Chipotle was saying. Part of that
is because they can't cuz their margin's
going to tank even more. Look at uh
Starbucks's earnings here. This is a
sign of what's going on with the
K-shaped recovery. This is why we've got
frustration supporting politicians like
Amom Domin, right? But look at this.
I've got quarter end uh net revenues of
$6.9 billion at Starbucks, but look at
their actual operating margin. Operating
margin at just 4.5%.
A collapse from the 18.7%
operating margin that they previously
had. Complete collapse. Now, part of
that they blame on restructuring
associated with the closure of stores
and they're trying to get quote unquote
back to Starbucks, but that's still a
massive decline in operating margin and
it's likely to continue to worsen even
outside of their restructuring. So, get
into uh this promotional environment
that squeezes margin. It means you have
>> little pee,
>> little pee pee. It is what it is.
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down below. Uh, but anyway, despite
these headwinds, uh, Chipotle has
maintained a stable wallet share, but
that wallet share is shrinking. It's
like um uh
what is it? Um
uh oh, what's the what's the joke with
the onions? There's a there's a joke
about this. Uh it's um uh
there are two time something to the
effect of like there are two times my
eyes water every single time. One is
when I peel an onion. Two is when I open
my wallet.
It's just the nature of the environment
we're in right now. Uh but we aim to get
back to consistent share. Yeah, they're
trying to climb back, but it's tough
because it's not just a tough economy,
but they've also got this now reputation
of trying to skimp a little bit. And
their version of skimping is really
because they're also trying to fight
inflation. So you get what's really
called shrinkflation. The generosity
gets cut out, right? What made their
brand gets cut out. And so then they
have to talk about reducing price, which
you get this, all of this delivered at a
price point that is 20 to 30% below our
peers. They're talking about how, hey,
you know, we're going to try to do
better on price. But the problem is even
20 to 30% below our peers is still
expensive. So of course, you're going to
get less frequency. This is what we saw
with Fiserve. You know, Fiserve
responsible for 25,000 transactions a
second, and they tank 40 something%. And
I think they're even down more today. So
that is a sign of two things. One,
people getting nervous about
highfrequency kind of transaction data,
right? Like you don't even get a dead
cat bounce over here on Fiserve today
because A, you don't have buyers lining
up for this stock because people are
basically out of money. And B,
transactions per second. I don't think
anybody's standing on a hill going, "Oh
yeah, they're about to skyrocket." It's
important we deliver this exceptional
experience consistently across 4,000
restaurants, blah blah blah. Uh, so
let's look a little bit more to see what
they say about the consumer, especially
in the Q&A portion. Uh, and then we'll
look at pricing. So, consistently peak
periods. Okay. Through our research, we
found that over 90% of Gen Z uh would
say they would visit a restaurant just
for the new sauce. You know, I don't I
don't think they understand uh people.
They're like, "Hey, Gen Z is going to
come visit our store because we got a
new so sauce. How about you just get
back to the basics and take care of your
customers and actually give them true
value and rebuild that reputation that
you used to have? Maybe get back to
that. Maybe get back to like like
honestly if they just did a marketing
campaign that was like try us. Order
Door Dash on Chipotle and if you get a
small burrito, you get your money back.
And I just I want to see them load up
that burrito so damn fat that it like it
comes ripped and then they throw some
extra in the bag just on top of that.
Some extra meat in the bag like the
expensive stuff. Just to reiterate that
you're getting your load, right? Like
that I feel like could almost go viral
to go anti- uh this. But you're still a
t in a tough environment. So that
doesn't change. you know, it doesn't
that doesn't give people more money
again, but it maybe gets people to focus
on Chipotle more versus the others. So,
anyway, uh they say they're looking at
Q4 with a conservative view. We're
trying to re-engage people through extra
promotions that we ran. We're trying to
get the consumer back into our business.
You know, once you lose people, it's
really hard to get people back. You
know, once you lose that consistency, uh
it seems the consumer Yeah, they need a
Sydney Sweeney. Exactly. [laughter]
Consumer environment is deteriorating
and the many marketing efforts are not
fully offsetting traffic. So it's like
there you can still try to market but if
you blow too much like I rather than
spend the money on advertising just go
pure social in my opinion and and you
know get people to be like damn they
really load up the plate now. That's the
business you want to build because
that's the business that'll have a
reputation for the very long term
anyway. Uh so yeah, I mean this is a
perfect example here of just this sort
of layoff environment that we're in
where people are really constrained. Uh
and and it sucks. I mean look at this.
We believe the consumer slowdown is
really affecting our business in a
meaningful way, but we would never let a
crisis go to waste. You literally have
Chipotle saying what's happening is a
crisis. I mean to be frank the crisis
that I think is going on is the crisis
in their stock because if you look at
their stock since peak these puppies
have eviscerated value. We are now down
on Chipotle from their peak of $69. We
are now down 52.2%.
More than half of the value of this
company has absolutely been eradicated.
Uh so and I part of that is because a
lot of these restaurant chains they they
grow their revenue by adding stores but
at some point you start cannibalizing
your own you know other stores by just
continuously adding more. That's why
comp sales are such a good measure. In
case you're not familiar when you look
at uh comp sales you're comparing your
existing restaurant sales to um existing
restaurant sales just to see what the
difference is. Uh and and these are just
companies that are suffering right now.
If we we saw this with uh I mean there's
a reason Target is laying off people as
well. Bloomberg just had a piece about
how uh the building materials
uh sector of even housing is probably
going to slow down. So uh you know
they're looking at like Owen Corp for
example and they're like hey like we're
going to see a slowdown in building
materials as well because people are
just they're kind of running out of
money there. And and mind you, remember
what I say sort of about the consumer.
We had this explosion of enthusiasm and
euphoria after Trump got elected because
people, you know, had this mindset of,
okay, pro business, stocks will do well,
we could spend, hiring will do well,
there'll be tax cuts. Uh, great. But at
some point that euphoria also goes away
and we get back to reality, which is
like, ah, we're still kind of in like a
I call it a a slow bleed economy. You
know, I don't like to say I don't really
like the idea of a soft landing, mostly
because soft landing implies like we're
on final approach in a plane and we're
actually coming into land. I think of
this as more as just like we're kind of
like, you know, we got like buff uh
during CO or like maybe like really big
during CO or whatever. Uh and and now
we're just like slowly getting cut and
cut and cut uh walking through a field
of cactuses and we're just sort of
slowly bleeding out. Uh, and so it's
it's that doesn't mean like the stock
market's going to fall off a cliff, but
you're going to keep seeing these signs
where like one at a time these companies
just start getting taken out basically.
So, uh, comp sales increased.3%.
It's actually like this is you have to
understand that is negative because now
I want you to adjust comp sales for
inflation, right? adjust comp sales for
inflation and their sales basically
shrunk what 2.5%.
Right? So that sucks. And those
delicious margins that uh Chipotle has
always had shrinking. It's because of
the economy stupid. You know, as as they
say, it's economy stupid. Uh so
highfrequency uh companies like FiServe
uh you know I'm I'm heavily concerned
about SoFi. I love SoFi. Okay, don't get
me wrong. I think they are an example of
like banking done right. But I do think
that one of the next order effects of a
company or of this sort of economy we're
in is that a company like SoFi, which
is, you know, just rejected the 3175
line essentially here,
SoFi is so heavily exposed to personal
lending that once we start seeing a rise
in personal bankruptcies because people
can't get a new job, unfortunately,
that's where personal loans will
probably start getting hit a little bit
more. And so look at what's moving. I
mean, look at these. We were looking at
these in the course member liveream this
morning. Uh Parker Hennean, Rockwell
Automation,
Symbotic. What do these companies have
in common that are doing really well
right now compared to like a Cheesecake
Factory or a Chipotle? They're not
relying on the consumer. The consumer is
crushed. The next order effect of that
is going to be when the consumer stops
paying their bills. you know, SoFi
doesn't have that issue yet. So, that's
obviously a real risk factor. And I'm
not trying to like bag on SoFi. I love
SoFi. I'm just saying if you're in SoFi,
it's something to keep in the back of
your mind as a very real risk factor.
Uh, but you know, the consumer getting
whacked. We see it over and over again.
Uh, so now another thing to look at when
you look at Chipotle here, uh, is
they're blunt about it. We continue to
see persistent economic pressure. I
mean, they're calling this a crisis.
Now, they say they're trying to sharpen
their marketing message, but again, you
still have this this impression of them
trying to cut costs everywhere they can.
Now, let's see if that actually exists
in their earnings call because sometimes
what you could do is you could actually
see that executive pressure in here.
Additionally, inflation is accelerating
in the mids single digits primarily due
to tariffs and rising beef costs and we
expect this to remain in 2026. We do not
plan to fully offset this incremental
inflation in the near term because uh
they don't have PP, right? This will
pressure margins. Remember how I have
always said that tariffs will bite
companies when companies start taking it
in the margin. Nobody wants to take it
in the margin, but they don't want to
lose even more market share than they
have. At the same time, they're paying
more money for labor. Operating costs
are up, marketing costs are up. Uh
they're trying to spend more on
marketing, but they can't. It's not
working. Uh as if we look at other Yeah,
that's all they talk about regarding
costs. This their awareness of cost
though trickles down. You know, district
managers call store managers, hey, we
need to get cost down. when he costs
down, when he costs down, that just
means you're going to get a smaller
burrito. I remember that at Jamba Juice,
you know, I like when I worked at Jamba
Juice, people wanted to see me like load
up that that smoothie, you know, with
the fruit. Uh, and and then when you
when you actually did it by the size
that the scooper was supposed to be, it
felt like you were kind of like jipping
the customer cuz they gave these like
really funky small scoops. Wow, what a
surprise. The store I worked at uh uh
you know, 10 years ago went bankrupt
like four years ago. Uh because, you
know, they started getting into this
mindset. Oh, we got to cut cut cut cut
cut cut cut cut cut cut cut cut cut cut
cut cut cut cut cut cut cut cut cut cut
cut cut cut cut cut cut cut cut cut cut
cut cut cut cut cut cut cut cut and I'm
like man this is bull crap and I always
try to give people a really thick ladle
of food. Uh but anyway uh in our
best-in-class teams we focused on
doubling down on restaurant execution,
sharp messaging fine. We've got comp
[clears throat] sales are basically
down. Uh now average check did increase
1.1%. That's sad. So average check
increased 1.1%. comp sales only up.3
which is negative when you look at
inflation which means that yeah no
surprise lower transactions so you're
getting fewer people coming through the
business so then let's see any other
comments here outlook we are
anticipating declines wow for the full
year they think comp sales will actually
turn fully negative so then if you take
inflation off of that it's even more
negative uh wow wow wow uh yeah I I
mean, it makes sense. It's a consumer
crisis and and it sucks. Uh, somebody
writes, "Kevin was the best scooper.
Nobody scooped better than I did."
Well, I'd like to just say I took care
of my customers.
Um, remember, you know, the name was me,
Kevin, providing more. Uh, who knows,
maybe I'm the reason the Jamba Juice
went bankrupt. I just I just loaded up
the customers too much. I gave them more
than they paid for. or I gave them so
much. I gave I gave.
Uh but anyway, so so yeah, I mean that's
just the consumer environment uh we're
in and it makes sense why people flee to
companies like even AMD. I mean AMD's
had some phenomenal momentum. But look
at I want you to understand Symbotic.
You know Symbotic has been this play
that we've been talking about since 20
bucks in the course member live streams.
And the beauty about a company like
Symbotic is that they sell to a company
like Walmart. And what's so great about
Walmart? Walmart is the place people go
to when you get squeezed on money.
Walmart, Sam's Club, which is obviously
owned by Walmart. Get it? Sam Walton.
Anyway, uh Costco, right? These are
where people are going. Now, what helps
support those companies? Well, they
don't want to raise prices because they
want to be known as the value brands. So
what do they do to to uh increase their
margins? They don't hire more people.
Walmart effectively has a hiring freeze.
So what do they try to do? More
robotics. What does Symbotics supply to
Walmart? Industrial robots for
automation. You know where like Parker
Hannifan industrial play. What are they
trying to do? More robots to try to
increase their um their automotive uh or
automation capacities. Look at um if you
haven't seen yet, the New York Times
robotics article with Amazon. This is
huge. This is what's happening because
companies are getting they're taking it
in the margin. Look at this. Amazon
plans to replace more than half a
million jobs with robots. We don't even
have half a million people working in
the automotive industry in unions in
America. I think we've got like 350,000
union workers still working, not
retired, uh in in the UAW. But anyway,
over the past two decades, no company
has done more to shape the American
workplace than Amazon. Did you know, by
the way, I didn't know this uh the
Amazon logo, like what what makes the
Amazon logo? I did not know this. So,
just like little, I guess extra fun
fact. I also, who knows, maybe it's not
true. I think it is. Uh, it makes sense
that it would be true, but I never knew
this, but apparently uh Amazon
uh Amazon
is the place that you go to to get
everything from A to Z and like that's
the the little logo that they the little
orange. Anyway, I I didn't know that.
[laughter] Oh, that's cool. Uh but
anyway, uh in its ascent to become the
nation's second largest employer has
hired hundreds of thousands of warehouse
workers, built an army of contract
drivers. now in interviews and a cache
of internal strategic documents. This is
what I love about the reporters is that
like they get these internal documents
and all these leaks, right? But uh
revealed that Amazon executives believe
the company is on the cusp of the next
big shift, replacing more than half a
million jobs with robots. Amazon's US
workforce has more than tripled since
2018 to 1.2 mill. But Amazon's
automation team expects the company can
avoid hiring 160,000 people that it
would otherwise need by 2027.
That would save about 30 cents on each
Amazon item that it picks, packs, and
delivers. Executives told the board that
they hoped robotic automation, that's
where money is going to be made, folks,
not in humans, not in consumer plays,
but in industrial
robots.
uh to continue avoid adding to its
workforce in the coming years. They
expect to sell twice as many products by
2033. I totally agree. Amazon's not
going anywhere. That would translate to
more than 600,000 people whom Amazon did
not need to hire. Facilities designed
for super fast deliveries. Amazon is
trying to create warehouses that employ
few humans at all. And documents show
that Amazon's robotics team has an
ultimate goal to automate 75% of its
operations. Of course, it's it like
Amazon's robotic revolution.
All I just want to know is exactly every
single company in the Amazon robotics
supply chain uh for for you know what
move the racks uh the pickers the
industrial arm robots everything man
that's what you got to do is put
together a list of Amazon uh robotic
plays uh but yeah I mean unfortunately a
lot of people especially even seasonal
workers are going to get hit by the way
kind of sad uh I hate to say this But uh
do you see why how she has this
transparent backpack right here? A lot
of these companies are getting into
transparent backpacks because they're
worried about workers stealing.
Isn't it Isn't it like this picture is
actually really sad if you think about
it? It's built into an article of uh you
know a a well first of all I mean let's
just be frank a uh a race that has been
horribly discriminated against uh for
you know hundreds of years or
potentially even thousands of years. Uh
and then you're working a job that's
going to get replaced by a robot. So
you're not building any like what skill
set are you building in this job? You
know you're taking this job because you
have to pay the damn bills. You know
maybe you're a mom. You got to feed your
freaking kids, right? So, you're not
building any skills. You're getting a a
paycheck just to try to try to get by.
And then like the definition of like
corporate power is you don't even get a
nice backpack. You have to use a
transparent backpack to show that you're
not stealing from the company. You know,
it's
it sucks. Uh and and this is
unfortunately one of the the the big
downsides of capitalism is these are
going to take a lot of jobs. Uh and now
in the future it does lead typically to
greater per capita income, right?
Generally wealth across the nation goes
up through a capitalistic structure, but
there's just going to be a lot of pain
in between. And that pain shows up in
consumer stocks. that pain shows up in
the crisis that we're seeing with
Chipotle. Uh, and
>> why not advertise these things that you
told us here? I feel like nobody else
knows about this.
>> We'll we'll try a little advertising and
see how it goes.
>> Congratulations, man. You have done so
much. People love you. People look up to
you.
>> Kevin Praath there, financial analyst
and YouTuber. Meet Kevin. Always great
to get your take.
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