PhoneAppointment

Hello. This is the part where I'm going

to talk about the phone and making

appointments on there. So, the first

thing that I want to go over is your

voicemail access. So, since you're going

to be new, you're going to have to

create a new password to be able to

access your voicemail. Now, to access

your voicemail, you're going to want to

click on this button. And that will

always send you to your voicemail box.

And because you're new, the first thing

that you want to do is once you click on

the voicemail box, you're then going to

click on the star button right over

here. After that, it's going to ask you

for a pin. And don't panic because your

pin is going to be the numbers that

you'll see

right by these little buttons. So for

your two numbers, it's going to be for

the first one 2875.

And then for the second number, it's

going to be 2882.

Now, starting with the first one, once

you put 2875,

it'll then ask you for a password. So,

you're going to want to temporarily put

the password 1 22 33 and then the pound

key. After that, it's going to ask you

to reor uh to record a personal greeting

and just kind of introduce yourself or,

you know, with your building number and

all of that. You make it how you like

it. And then afterwards, it's going to

request a password. And right by where

your phone is, you'll have a little

packet that goes over your phone and

what kind of passwords are acceptable

and not acceptable. And I believe that

the voicemail box will also help you

out. So just make sure that you listen

through and make a good password. The

next thing I want to go over is changing

voicemail. So this is important because

of two reasons. One, we want to be able

to make sure that when it's screening

season, parents know what to be able to

leave as a voicemail for you so you know

what student needs to be serviced and

it's going to help you for making an

appointment.

Also, you want to be able to change when

we start going on break because a lot of

parents think that we are like a regular

clinic. So they think that even though

it's going to be summer break that we

will still be open, but we work on a

school schedule. So when we are on

summer break or the school's on summer

break, we are on summer break. And so

you need to make sure that your

voicemail changes so that parents will

know that we are not open during either

summertime or winter time. The next

thing that you need to know is that you

can access for your phone on other Blue

Valley phones. Although this is mostly

your voicemail box. So if you were

wanting to try to access your phone and

listen through the voicemails or things

like that, what you're going to want to

do is you're going to press on the

voicemail button just like before.

You're going to click on the pound key

or the star key I should say

and then it'll do the same thing like

you did for setting your password except

once you press on the star put in your

pen with the pound and then your

password and then click pound it'll

automatically send you to your voicemail

box so you have all the access that you

need. The last thing that I want to talk

about for your phone is calling. And the

biggest important thing that you need to

know is because you have these two

numbers. The first number, which is your

2875,

that is your personal number. So nurses

or other employees within Blue Valley

are going to call you through that

number. Your 2882 number is your

scheduling line number. This is the one

that you want to make sure you were on

when you were calling parents back. So

to make sure that you are on the right

number, it's pretty simple. Just like

you kind of see right here, if you see

that the button is green, that means

that that is the phone number that you

are calling from. So you just want to

make sure before you enter the parents

phone number. Just click on the button,

make sure that it's selected on 2882,

and then call them. But you need to know

before putting in the number that there

is a certain way that you need to go

about calling. So only Blue Valley

numbers you can just type in the number

and it will call. But for parent

numbers, so if it is within Kansas, then

you are going to make sure to press nine

and then the number afterwards. And that

is for your 913 numbers. I'm not too

sure about 785,

but I would just try nine and then try

the other just in case. The other one

that you want to do is 9

1.

And then you're going to put the number.

So these are outside states. So, when

you get a a number that's 816 or any

other

kind of um phone that is outside the

state, you want to press 91 and then

their phone number so that it could go

through.

Next, I want to go over making

appointments. So, me personally, how I

would go about it is I would allow

parents to call but then leave a voice

message. That way I'm able to gather as

much information about the parent, the

child, the school, and just anything

that the parent wants to talk about.

Whether it was just, you know, they

failed their hearing screening or this

is something that's very serious that

the aiologist needs to know about.

So, let them leave a voice message or if

you um decide to call them. The things

that you want to gather is the child's

name, what school, and you want to be

able to know the parents name, whether

they are mom and dad or any other

relatives. Um, and also what the reason

for their call is it. The most important

one should be that they failed their

hearing screening. But we do have some

exceptions if this is something that the

aiologists already know about and this

is something that the child needs to be

um seen for. But I would say before you

really call them, the second thing that

you need to do is you need to consult

with the aiology team. you need to know

when they are free to be able to do the

appointment or sometimes if they don't

decide to take the student into the

booth um they will go out to the school

and they will essentially assess the

student over there but get their

feedback see what they say and whatever

they say that is what you will do next

so for the call back this is where

you're going to be setting up your

appointment so I'm going to go over fee

before.

So, the first thing that you want to

know is what details to give to parents.

The first thing that you want to do is

just make sure that you're calling the

right parent and that you have the right

number and everything.

And then after confirming, just make

sure with the parent um if they have any

questions, just answer them and you will

have the aiologist to be able to help

you. let them know uh what's going to

happen because some parents don't know.

Um but if they already know the process,

your main focus is just making sure to

go and schedule them in when the

aiologists are available.

And so if there's a situation where the

parents are not available for any of the

dates that the aiologists have offered,

you could just let them know that you

will call them back and talk to the

aiologist about it. So then everyone can

feel secure that they will have an

appointment and their child will be

seen. Um, but if they have an

appointment and they choose a date that

works best for them and a time, uh,

you're going to make sure to let them

know number one, if they have any extra

children that they will need to stay

downstairs as the aiologists are testing

the child because the booth is very

small and this is not meant for little

kids to run around and it will mess up

the results. So we want to emphasize to

parents that either they just bring

themselves and the child that needs to

be seen, but if they have to bring other

siblings due to different circumstances

just to stay downstairs, so then they

could just sit and you know uh watch

over their child as the aiologist is

taking care of the student.

The other thing you need to know is

reasons why someone won't be serviced,

why they won't get a booth appointment.

So, our number one thing at this moment,

due to uh previous legal stuff, we are

only accepting students who are either

within the Blue Valley system, so they

are going to a Blue Valley school of

some sort, or they are getting Blue

Valley services. So, if the student, for

example, goes to St. Michael's, but they

are getting services from Blue Valley,

they are eligible for being able to get

a booth appointment. But sometimes

you'll get parents who

um might have been recommended by their

nurses to contact you and try to get an

appointment even though their child does

not have any services with Blue Valley.

just let them know and just also give

them options

like uh calling back their nurse or um

either going to Children's Mercy or

talking to their pediatrician if they

feel like their child really needs to

have um extra service or needs to get

checked out.

So these are the big main points that

you want to know for making an

appointment and for the