The Titan HST tMed Difference

[Music]

hello babies my name's ed Hughes I'm a

senior risk engineering consultants with

Zurich on the west coast's operator and

Sacramento basically everywhere like the

rest of us I wanted to introduce Titan

HST it's a program I ran across last

year while servicing some hospitality

accounts and it's something that's very

timely right now considering what's

going on and concerned that the wave of

personal identification and personal

emergency location is going on with the

hospitality and industrial and medical

professions so briefly the presenter for

this will be Vic rosy on he's the

founder and the CEO of titan health and

security technologies incorporated the

platform they use is ideal for business

continuity during all kinds of

emergencies and is deployed at all

verticals and oh when they go through

the introduction and the demonstrations

you'll see it's it's pretty amazing

system one quick notice that in 2019

Titan HST platform was used for over 200

million views or emergency responses

emergency actions messages so it's a

pretty amazing system and they'll be

able to give you some real-life examples

it'll really show you how it can help

all types of industries that's basically

about it I don't want to get much of

their time and at the very end of this

after they give their presentation we'll

have time for some questions and answers

that are available for anybody that has

anything they want to throw at them so

I'll throw it over now to Vic sounds

great thank you for the introduction and

good morning all I hope everyone's week

is going as well as can be in these kind

of odd times what I'm gonna do is just a

quick high-level overview of time each

st and then my colleague serene don't to

be one part of VPS is going to be

jumping in with a quick demo off the

platform so you can see it in use so if

I take a step back tiny HST is

essentially an

emergency two-way communication platform

and there are a number of things that

make it really unique and we've got some

pretty cool customers we'll talk about

it into the use cases so when you come

to the emergency occasion market largely

it's a one-way plication system which is

fine but it takes a while to get and it

should top for them to then send mission

everyone and those have historically

taken hours or days to get through

common examples being during the

California wildfire some of our top

competitors took point two and a half

hours to push out to 2,500 notifications

there's a lot of business a lot of

cities that are bigger than 2,500 people

and two and a half hours for that is

pretty um you know pretty crazy our

system was able to push out hundreds of

thousands and at some sites millions

where it was needed instantly so the

first piece of the pie is that you know

we've built a system that first of all

is accessible across pretty much

everything it's accessible via iPhone

Android iPad also though via text

message email web social media phone so

we'll catch you every which way then

when it comes to notifications were much

faster and way more secure actually also

being independently audited by one of

the companies that also audits the FBI

and CIA for data security on top of that

we are far more accessible than

competing systems other systems if you

read their accessibility statements it's

just a bunch of exceptions our system is

so accessible for people who are hearing

and visually impaired that we actually

hold the contract with the California

Department of Education for the schools

for the deaf and blind in the state so

that's level of accessibility we have

and when we dive into a lot more of it

because we're a tech company at heart

there's some stuff that we knew that's

really really cool so apples apples were

faster and more reliable than anyone

else at that one way push notification

but we do so much more

we first of all have QA communication

and we have Asian based services

confined and map where people are in

real-time

now we don't ever ever ever attract

anyone without their consent because we

are privacy by design we also never

share the data we don't sell the data

but if you opt in during an emergency

you can share your safety status and

your location so we can find you and by

we meaning specifically the site

administrators and security teams and

send responses accordingly now the other

thing that's really cool is if we go one

step further than the apples to apples

comparison we've got a few features that

we actually hold over a dozen core

patents on and those things include

augmented reality which allows you to

see through walls smoke and fire to find

where people are we've got bill time

translation across 13 different

languages so we're able to bridge

language and perhaps the cool thing

behind all of that is one of our

technologies called dual channel mesh

networking that allows phones to talk

directly from device to device to device

to device even when cell networks and

Wi-Fi networks are overloaded or framed

down or inaccessible so we literally

work where nothing else works our

technology is so cool that we hold a

number of high profile contract if you

go into entertainment venues and

stadiums we also if you go to my

hospitality sector have peak contracts

including profile companies like

Tropicana casinos where and other

systems not only did not work but where

they had panic buttons they couldn't

even find the floor that the panic

button was triggering we were able to

deploy them in under 48 hours when we

took over the product we were able to

find them down to the exact room and

floor that they're in and our panic

buttons work were no other panic button

using our mesh technology so it even

works in areas like back of the house or

in rooms and I saw all networks and

Wi-Fi are kind of suspect but that is a

very high-level overview of our platform

it's the most robust two-way

communications out there completely

customizable faster and more secure than

anything else more accessible than

anything else and works where nothing

else works at a high level this system

has allowed us to save our life within

20 minutes of deployment we have helped

half deepers and other people including

in a tells some of our panic buttons

have been reprogrammed to 88 buttons

that they've given to guests so we've

been able to reduce liability exposure

by finding people down to the room and

floor immediately include some sense of

even pre-programmed if you take a look

on the screen right here you can see

there are those nine different icons

that you can select which are all

customizable by the way some of the

hotel clients have actually programmed

those as one of them is a narcan button

so we've been able to move over dosed

quickly get help drug it's a narcan to

prevent death we've worked where 911

dispatch panels have failed

we've worked where cell networks have

gone down in fact our technology is so

cool and so resilient and we are the

only private entity meaning only

non-governmental entity who has hardware

we've got these mesh networking gateways

that fill in if the phones are not close

enough

let me get priority access so with that

I'm gonna ask the ring to dive into a

quick demo she'll also give some

real-time examples of ways the system

has been used when highlighting certain

features and then from there we'll dive

into a Q&A

you

okay can everybody see my screen yes

okay perfect

so as Vic mentioned the system is

extremely robust we have a lot of

different features many of which have

actually been requested by our customers

however the system is extremely

customizable so everything you see here

you can think of it like Legos you can

add and remove whatever pieces you want

or don't want and every roll can have a

slightly different view based on that

sites need now at the bottom of the

screen I have five tabs those will take

me through the different portions of the

app we are also accessible via web so an

administrative user or security could

use the system via web or mobile app an

end user meaning an employee a guest

somebody at that level doesn't need to

have the app at all they can receive

notifications from their administrators

and security via text email phone call

even social media and they can even

request help via text message so they

don't need to download any apps now

starting off on this main screen this is

my SOS this is where I as the end user

can request help a report and incident

to my administrative team these alerts

can also be routed to whatever teams I

want so for example if I have medical

staff on-site

I can have medical go directly to them

maintenance can go directly to

maintenance sorry about that can go

directly to maintenance whereas the

security related things can go to

security in this case if I want to

select one of these icons which are also

customizable I can have whatever

pictures and words I want as many or as

few as you'd like we even have a site

that has a goat icon so they have

apparently a goat problem at their

location but all I do is I select one of

these icons I press send and this then

goes out to my administrative team that

goes out immediately I can see here on

the administrative end I have this inbox

where all of my alerts come through and

this now allows the administrative team

and the person requesting help to enter

into a two-way group conversation via

group text group audio call and I can

even live video stream

the incident as it's happening and the

system has been designed to be super

easy to use because in an emergency it's

tough to navigate things even that you

use on a daily basis so what you see is

what you get I just tap on the icon that

I want to begin chatting with and I

start my communication and this is all

done without sharing phone numbers once

an alert is sent the person's location

is also shared only for the duration of

that incident as Vic mentioned we're

privacy by design and so only with your

consent will we share your location a

couple other things you can do here with

these SOS alerts you can geofence them

so you can set it up so that certain

rules can only send an SOS alert

requesting help if they're on the

premises so if they're on vacation or on

the weekend and they send out an SOS

alert that organizations administrators

are not liable for what happens they

don't need to respond the end-user will

receive an auto text or a pop-up that

tells them that they're out of the

geofence so they know that it hasn't

gone through but that's that's how the

Geo fences work you also have the

ability to set up anonymous tips which

was heavily requested by a lot of our

sites these will typically get routed to

HR and again an end user doesn't need to

have the app to be able to send out and

I'm an anonymous tip they can do that

via text as well and another thing that

was requested pretty heavily is the

ability to also dial nine-one-one from

within the app and so the way that it

works takes the same number of buttons

that it would take to actually call

9-1-1 is we can set it up so that an

icon like shooter once sent then gives

the user a big red button that tells

them call my won-won if they press that

button they'll be connected in with

police dispatch while having an auto

text response simultaneously go out to

your administrative team letting them

know that you're on the phone with

police so without having to gather any

additional information I know who's

sending this alert I know what the

emergency is and I know where it's

coming from and that it's been escalated

to the police level so then I can then

take my necessary actions and warn

others and go on lockdown or whatever my

procedures would be in the event of

something like a shooter incident so

that's the reporting piece I'm gonna

bump over into mass notifications here

you can send out mass broadcast messages

with general information and updates

about what's happening during a specific

incident

lockdowns to just let everybody know the

site is on lockdown

you can even physically lock your doors

if you have automated door locks beyond

the app and safety status request which

will allow you to pull your your users

and ask them if they're okay or not as

well as getting their locations so you

know where to send help to the people

that are unsafe or injured starting off

with a broadcast messages you can see

they're broken down into two emergency

and regular the only difference between

these two is that emergency broadcast

will let you override the sound settings

on a person's device so whether their

volume is really low or completely

silenced you can send out this

notification at full volume so if

there's something like a fire that's

taking place in your building you can

send out emergency broadcast because you

don't really care that everyone's phone

is making noise and it's loud whereas if

it was something like a shooter incident

the regular broadcast will adhere to the

sound settings so everybody can remain

quiet and again these are set up exactly

the same I can send out either a voice

recorded message if my voice is

particularly soothing at that time I can

even include a written description so

anyone who's hearing-impaired will see

that via text or I can type a brand new

message from scratch say whatever I want

to say include an attachment whether

that's a photo video document and then I

can choose how people receive this it

always will go through the app and web

but I can also select email text message

auto call I can even connect to our

Facebook Twitter and we're even adding

Instagram based on heavy requests as

well and then all I do is hit next and

choose the roles I want this to go to

the roles are completely customizable as

well depending on the site so if it's

something like a hotel we were talking

about hospitality earlier you might have

a different message go out to your

guests as opposed to the one you would

send out to your general staff or our

security team you can even upload preset

message

so you can have your security team

upload a whole bunch of messages for any

incident that could ever take place at

the site and then you could have legal

clear that message so in the event of

that incident whoever has the ability to

send a mass notification can just tapped

on this pre-approved message it fills in

my form for me if I have additional

information I can add it to the message

however my attachment is there whether

that's a map for evacuating or lockdown

protocols and then I just hit next

choose who I want this to go to and

that's immediately sent out I've had

several different sites when I demoed

the system say oh well that would have

been really handy because we had an

incident and we had several typos that

got pointed out and even broadcasted on

the news which was pretty embarrassing

so here you would have had time to type

out your message it has everything that

you want to instruct people to do in

that incident and there's no typos so

that's a cool feature as well the last

two mass notifications you do have to

lock down and this is super simple it's

just a very quick way to tell everybody

that the site is on lockdown and again

if you have automated door locks all I

would do is I would select the door

locks of that specific win or that

section of the building or the whole

building and those would automatically

lock as well it'll also send everybody

text email app and web notification

letting them know that you're on

lockdown now I know that I mentioned in

terms of staff that they can just text

their request for help and they can

receive everything via text guests are

the same what sites will typically do is

they'll either have a text opt-in code

so that will be posted in different

locations where they can text a unique

code for that particular site and being

enrolled and you can even set that on an

automatic timer so the site can say I

don't want anybody anybody to be in the

system for longer than 48 hours or 72

hours otherwise they have to re-enroll

you can set it up that way you can even

set up QR codes so all I have to do is

scan a code and then I get loaded in

another way is with hospitality what

they can do is we can link automatically

to their check-in system so when a guest

checks in

they're automatically enrolled for the

duration of their stay one final way you

can do this is if different companies

have their own native app for example a

stadium or a hotel that has their own

hotel or stadium app they can actually

use our SDK to integrate directly into

their so if I'm a guest and I already

have that app if I need help or

something's going on and a message is

getting sent out I'll receive it

directly via that native app of the

organization so a lot of different ways

that you can get into the system

including temporary guests the last mass

notification piece I have here is the

safety status request this is set up

just like lockdown I choose the roles I

want this to go to and press send and

that's it this automatically sends

everybody a text app and web

notification asking them if they're safe

or not safe you can even do custom

polling so you can send out you know are

you injured are you not injured or you

know in the event of the the kovat virus

a lot of people are sending out things

about quarantine have you been

quarantined are you showing any symptoms

what symptoms are you showing so totally

customizable in this case I just want to

know if you're safe or not safe I'm

gonna go out here into one of these that

we had done earlier with some data in it

so you can see what it would look like

in a real-life scenario administrative

users have this report section so I can

see how everybody has responded my safe

my not safe my no replies and any

comments that have been left including

timestamps I can also see a map view

that shows me where they are and I can

see red pins here for not safe blue pins

for safe I can get directions straight

to their locations and I have different

map views here I have my standard I have

my satellite hybrid view and I even have

my augmented reality view and this is

really cool so it's just like a camera

and in the bottom right corner that's

like my compass and I'm the white dot in

the center on the perimeter you can see

these little red and blue dots that's

where all the responses are coming from

and as I pan around I can see now okay

this is the direction that I need to

start running in and the distance is

about four and a half miles now

something else that's really cool is we

also have Mike

location beacons if you have those

installed in addition to being able to

see distance and altitude and their

locations on the standard and satellite

maps I'll see the exact floor and room

that they're in down to a broom closet

or back of the house area where you

typically would have portable GPS so

that's something that's really cool as

well and again this also will only track

their location for the duration of the

safety status request and something else

that's pretty cool is you can also

respond sharing your location via text

message and so what will happen is

whether you are somebody who has not

downloaded the app or you have a really

old flip phone or something like that

and you do need help you can share your

location directly from text message and

that aggregates for the administrative

users within the app in that map so now

we've gone over the reporting piece

we've gone over the mass notifications

the general messages lock downs and

safety status requests here you have one

unified inbox where you can see all the

mass notifications that have come

through the alerts if you're an admin

and the tips a non administrative user

and again it's super customizable but

typically they only have SOS so the I

need help button and the messages

portion of the inbox so all the

notifications that have been sent out to

my specific role and victim mention that

we have translation Jen we do automatic

translation so if your app is already or

sorry if your phone is already set to a

different language you'll automatically

receive the messages within that

language and I can even message back and

forth with people in my language they

can be messaging in their language and

it'll translate automatically if I don't

have translations already set I can

manually translate this here by tapping

on that translate button so very simple

to do last couple things I'm going to

highlight for you here you do also have

the option to store documents and

materials whether those are evacuation

routes or kovat protocols which I have

in here right now or active shooter

things you can have documents videos and

they can all be role specific so in this

exam

I have this evacuation map that I've

only made accessible at all times to

admin and security but let's say now

there's a fire in the building and I

need everybody to evacuate I can very

quickly broadcast this out by tapping

that little arrow it drops that map into

the broadcast form for me I can tell

everybody to refer to be attached and

now immediately I have let everybody

know how to evacuate from the building

via text message email all those

different ways last couple things I'll

highlight for you here is the group chat

and our team ed feature group chat was

something that was also pretty heavily

requested this is a custom group

conversation that you can have with

specific individuals so whether you have

multiple properties and you want the

admins of each of those properties on

one one consolidated group conversation

or you have like a safety and security

chat which I have right here this is a

group chat without having to share phone

numbers so we can text each other back

and forth again without sharing numbers

we can include photos videos documents

whatever attachments we want to send

within this chat and you can even have a

group audio call just like the SOS with

up to 250 simultaneous callers over both

cellular and Wi-Fi we've had many sites

on power outages where their landlines

went down they were so able to

communicate here and you even have

two-way video calling via this with up

to 50 people at a time which is more

than other platforms and bridging device

types so right now if I want to FaceTime

with with my family members everybody

has to have an iPhone Android everyone

has to have the same app with this we

can have people on iPhones Androids

laptops tablets desktops whatever all

joining in and seeing what's going on in

real time around their different

campuses and here I'm gonna just

highlight our hardware for a second I

did mention the micro location beacons

we also have panic buttons these are

very useful in the hospitality sector

where there are actually rules and

regulations about housekeepers needing

to have panic buttons we also see a lot

of this in healthcare so specifically

in low-income areas what we're hearing

is that the reception desks they have a

lot of hostile patients or family

members and things like that and they

want a really quick and discreet way of

notifying security that they need help

so with this what you're able to do is

just a triple click it and this

automatically tells our security team my

exact location down to the room who is

sending this alert and they'll be able

to get to me very quickly very precisely

a really good example of our actually

top competitor in this space is and I'm

thinking of one specific example that I

got which I thought was unbelievable

from a hotel and casino and what they

said is they were using this competing

product however it did not tell them the

location of where the person was they

told them generally which side of the

hotel it was at and they had a lot of

false alarms so what they would have to

do when they received this they would

have to send their security floor to

floor room to room

to find the housekeeper that pressed

that alert and 85% of the times they

were accidental so just bumping into

things here and there which is bound to

happen if you're cleaning a room ours

takes a deliberate press it's not

difficult to press but you do have to

actually deliberately press it and it's

gonna tell you the exact room that is

invaluable because imagine if you

actually needed help you press this and

security went floor to floor room to

room to find you not only does that not

look good to the guests that security

has to go knocking to find some

housekeeper that might have been

attacked but also a lot can happen by

the time they actually get to you so

this has been you know received very

very well by all the different

industries Vick also mentioned ad a

hotels have also been giving this to a

DA guests also different businesses in

general when they have a DA visitors

they've been handing these to them too

if anything were to happen if they fall

or whatever the case may be and they

press this security team administrators

whoever it's routed to automatically

knows that it's an 88 guest and where

the incident took place and they can

respond to them right away which has

proved to be a really big also for

marketing that they can share this with

people so 88

feel comfortable and safe coming to

their location as opposed to the one

down the street so just to chime in on

what serene has said at a really high

level and again the system is built like

Legos you can have whatever features you

want or not have the features you don't

want but at its heart it allows an

individual to request help either via

their own app or they can text message

in a shortcode or via a panic button so

you have three different ways that

someone can request help on the mass

notification side you can send out

massive broadcasts a lockdown or a

safety status inquiry to find or polling

to ask people questions and/or see where

they are safe or not you've got a

unified inbox where everything comes

into one place you've got emergency

materials documents etc and you've got

group chatting and again these features

first of all they're more secure than

other settings and other and other

platforms second they offer real-time

translation and third when you're

looking at things like this chat

whatever it works via that mesh

networking too so if the power's out in

a building or whatnot you can run around

using the system and it'll still allow

you to stay immobilized now because the

system is so secure and it is

independent from the oral infrastructure

of any given site we have also used when

sites have come under way and some where

attacks or things like that we've been

used to remobilize the IT infrastructure

and removal sites so you can use as much

or as little or as few of the systems as

you want and the other thing I'll

mention as well is our micro location

technology is so good that while it's

sold as an emergency communication

platform we are also the only emergency

communication platform that is also

revenue generating we have a number of

signs that have taken pieces of art what

we refer to as api's SDKs and they've

incorporated it into portions of their

own app whether it's a football stadium

whether it's a casino whether it's a

school whatever

and with that they're able to use some

of our key technologies including

location services to give you an idea of

how good our technology is there the FCC

has requested three meters vertical

accuracy two years from now we're able

to do one meter instead of three one

meter and so what that means for a site

is if you incorporate a piece of our app

into your native app whatever it is your

maybe your movie theater app wonder

whatever it is Hospital app we can then

give you directions you know through the

augmented reality and or help guide you

to various things inside your site

whether it's a concession stand there

it's a bathroom whatever it is

furthermore if you're in the native app

if someone is hanging out by you know

say the Tiffany's store at Caesar's

Palace or you're at hanging out by the

bar at a Marriott something like that

via their app because we never track in

the background but if you put our code

in your open native app of that site it

can say hey you know getting a 5,000

points or get a dollar off your drink

whatever a lot of sites are excited by

to the fact that the emergency

communication system can be revenue

generating for the sites

yeah absolutely that's definitely been

received really well I'm going to go

ahead and I'll just show you really

quickly the teaming portion of the app

as well this is something that's been

received extremely well especially right

now we have a lot of providers we've

been inundated with calls and emails

from providers that are having to

frankly just shut down because the

examples we're getting is you know I

used to see 50 patients a day and now

everybody's canceling I'm down to four

and I can't keep my doors open I can't

keep my staff employed so what they're

able to do with the team end portion of

the app and this can be integrated also

with the security system just going back

here I as this admin do have the team a

tap here so if you're something like an

event venue or a stadium as an example

that Vic mentioned or even a school that

has medical staff on-site or that's

employed by you you can have any kind of

medical alerts routed into the the

medical provider for your site if you

are a medical office what you can do is

you can enroll all of your patients so

that they can do visits with you

virtually as opposed to having to go

into the office potentially infect

additional people and it's proven to be

really well I'm gonna just log in here

as a patient and I'll show you both ends

of this in addition it actually costs

less per visit than the cost of PPE for

just one in-person patient visit so it's

cost effective it's keeping people safe

and it's keeping businesses open so as

you can see the patient view is really

simple I have this inbox where I'm

receiving the personalized messages from

my provider's office including

personalized videos updates with health

tips and things like that

updated office hours those are the kinds

of things that we know it's been used

for and I have this team ed button where

I can start a consult all I have to do

at the time of my visit is click consult

and I am now placed into my providers

virtual waiting room I'm gonna bump over

into the provider view now and I'm gonna

show this on the the web portal we the

mobile app is accessible to to medical

providers as well and a lot of them do

use iPad but most of them we found use

the the web console so now what I have

is it's it's been designed to be super

simple I have my waiting room I have the

section for treating patients so here's

where we can see all the patients

treating in our clinic and who they're

treating with and we have the section of

discharged patients including the

history of that visit I can record the

video if I want so that's all there for

us here if I want to start my visit all

I do is I tap on the patient's name I

decide if I want to begin recording or

not in this case I'm not going to and

now I can see myself I'm waiting for the

patient to join the call as well I'm

gonna meet myself here and so now we're

entered into this two-way video call

something else that's cool is that we

start off with HD video most of the

competitors don't have HD at all or if

they do you have to go and find the

setting to set it and typically it

doesn't work anyways a lot of the other

systems from what we've heard is they'll

just drop off so the connection is

really poor they can't maintain a

constant video stream the whole time

they have to they get kicked off have to

hop back in so we've we've been hearing

of a lot of issues you can maintain a

text conversation here as well so as the

patient if I'm in my waiting room I can

write out all my symptoms what I'm here

for in advance or we can communicate

back and forth shared attachments with

each other tips stretches depending on

the provider I can also view the

location of the patient once that's sent

so I can ensure I'm not practicing over

state lines and if some sort of

emergency were to happen if the patient

falls hits their head or anything like

that I know where I need to send help to

we can end the visit place the patient

on hold send them back to the waiting

room or reassigned to another provider

so most clinics urgent cares things like

that they'll have a nurse or an a PA

actually check in with the patient

before the doctor sees them so I'll tell

them my symptoms

everything like that this allows them to

maintain their regular workflow and keep

that going you can also have multiple

providers join a visit at a time so if

you have multiple specialists working on

a particular patient they can all join

the call at the same time in this case

I'm just gonna end the visit and that's

it it's been designed to be super simple

right now and all the time providers

don't really want a system that's really

convoluted that they have to learn and

integrate their other existing systems

with this allows you to maintain the way

that your practice is normally run and

just allows you to have a reliable

connection to your patient so that they

can continue to see you while they're at

home you can also of course send out

those personalized messages to them and

you can upload different documents and

materials that you want them to have at

all times

enrollment is another reason that people

love us is extremely simple all I do is

I can import all of my patients and

staff here with an excel file click send

to invite email and that's it they all

get an email telling them what team it

is that they've been enrolled how to log

in and how to use the system although

most people don't end up using those

instructions because it's so intuitive

that if you've ever used an app you just

open it up and it's pretty clear to see

what you need to do so as far as the

demos that's it

we'd love to take the time to dive in

deeper into any features that I may have

gone a little too quickly for over or

that you're particularly interested in

or answer any questions that you might

have

you

this adheres I've got a real quick

question

can you just basically give a typical

example how this might work in you know

just a basic hotel so you have a hundred

room hotel and 40 staff in there what if

we were produced providing this to our

what kind of services could they

normally what would be a basic thing

what would you normally want to tell

them that would be great for them I mean

obviously there's a few different things

that we do for the hotels the most

common use cases in the hotels I'm doubt

whether you're referring to staff or to

guests if you're talking about staff the

most common use of it is the panic

button feature and that actually is

mandated by a lot of states now and more

increasing you know the reason why our

system is so great there is a fall it is

very hard to trigger for a false alarm

in our system other systems and the

sites forgetting a few dozen false

alarms per month and on top of that

because they didn't know where it was

from like ours it tells you what room

it's coming from

so not only you're getting false alarms

which our system doesn't throw but then

you don't know what a Grumman's coming

from so you're through a hundred

different hotel rooms trying to find who

it is who's been assaulted and more

often than not I'm thinking but no one

was assaulted so you're just knocking

down doors so that's a common use case

for us another common use case is giving

it as an ad a accessible button two

guests are coming in to the hotels that

have events conferences they generally

put a QR code or a short code that you

can text message to enroll via via the

phone number you don't even have to have

app and that way the hotel can mass

notification to them hey if parkings

impacted the event is going long to stop

whatever so those are probably the three

most common use cases of it the other

one that's pretty heavily used in

hospitality sites is medical so

depending on where the hotel is what's

going on if there's drug overdoses that

narcan button gets used pretty heavily

alternatively it used to coordinate

responses so those are the most common

at day to day uses matter

and non-medical off the platform in a

hotel setting backing off that with

medical something that I've heard from

several of our clients is that they do

have guests fall quite often whether

they're fainting or they tripped over

something and what one specific hotel

that I'm thinking of resort actually was

saying that most of the time they're too

embarrassed to want to get an ambulance

and I guess it's the hotel's protocol

that that's what they do they call an

ambulance if you fall and they think

you're injured and so most guests just

get up and walk away with this what

you're able to do is you're able to time

stamp when it happened what you what

actions you tried to take so if in the

event that later in the evening

something worse happens to that patient

maybe it wasn't just you know I just

fainted and it was no big deal because I

was hungry but something more serious

was going on then you have that

documentation of the actions that you at

least attempted to take and if you have

T med something else that's really great

is you can actually have the medical

provider tell you what to do they can

give you their opinion and say oh you

know what yeah they just need to I don't

know rest or eat something whereas they

could also say no you know what this

looks like it's a serious thing we need

to call an ambulance or they need

someone needs to drive them to the

hospital then the liability is also

lifted off of the hotel staff and then

put on the medical provider which is a

really big selling point as well and I

can see we have one question in a chat

from Yvonne about the t med web portal

live translation can I just dive in for

a second with an example you were giving

by the way just one more thing is in

speaking with medical we also have a lot

of hotels and a lot of enterprise that

uses the system as a requirement for any

work comp injury

so now you've automatically created a

time-stamped geo-located incident

reports with location pictures video

messaging and everything so you can help

fight fraudulent work comp claims so

that's another heavy use of it in that

hospitality sector now while we're

saying work comp it could also be used

of course if a guest slips or Falls or

something like that a to the point

serene sense again care but also to

demonstrate the love of the injury

or lack thereof that actually happened

so that there's not a fraudulent claim

later on

so with that Trina sorry and let's send

it back to you oh yeah no problem I

didn't really break between those

sentences of live translations yes our

team ed system also includes live

translations as well as the emergency

system and that's actually a really cool

thing because no other telemedicine

platform has real-time translation the

closest thing to it would be having to

schedule a translator to join the call

with you which you can do with ours as

well however with a lot of the sites

especially things like urgent cares or

you know or just providers that don't

necessarily where the patient doesn't

really want to pay for a translator

they're able to log in right away see

the doctor and translate in real-time

what the issues are as well as videoing

in to see what the injury is whether

it's pink eye or swollen ankle or

whatever the case may be

what other questions

might be out there and in terms of while

we wait for questions in terms of

selling the system it really is it's not

that difficult

I mean two-thirds of our customers have

actually switched to us from competing

system when they've completely failed or

just haven't worked quite as promised

and in today's world these aren't things

that are you know oh maybe that would be

nice to have at some point mass

communication is a must for for any

business you have to have a way to be

able to warn people if something's going

on

disasters are inevitable unfortunately

whether they're natural disasters or

man-made and so being able to quickly

warn people of what's going on can save

lives can save damage to property it's

just it's it's it's a must and so our

system is the most reliable no other

system out there has the mesh networking

so that's I mean if you comprehend that

that's being able to work when nothing

else works it's pretty incredible we've

taken military-grade technology and put

it into everybody's pocket that has a

smartphone so this will work on this net

using and this will work on an apple

it'll work on a you know I don't know

other very brands out there looks like

that right it'll work on we it'll work

on any Apple or Android device with an

asterisk like 99.999% I mean you might

find one that it doesn't work on but

every Apple iPhone that out is out there

works with Android there's literally

tens of thousands of different models so

but it works across all the Samsung the

LG's like but anything that's common it

works on yeah right

and I'm seeing a couple questions here

in one of them if somebody has an

account under a different parent company

a company under the parent company yeah

they would be able to see all of them

under their one login so you don't have

to log out to see all the your different

sites and get the notifications from

them and request health from all of them

you'll see exactly where they're coming

from under one unified app so it's very

easy you never have to log out something

else that's pretty cool that

specifically staff employees really like

is it takes like no battery usage if you

look at the battery

and we run demos all day long in my in

your Settings app it takes less than 1%

which is pretty incredible considering

all these other kind of silly apps take

up a lot of a lot of usage Instagram

probably takes up the most of my usage

actual email does so and then I'm seeing

another question

during a panic response err Internet are

you able to take a photo and upload yes

absolutely not only can you take a photo

and upload it into your just general

documents and materials but you can mass

broadcast it out to whatever roles you

want so and speaking a photo something

that's actually pretty common is missing

child so whether it's an event or hotel

or you know whatever business where you

might have guests if a child goes

missing typically what will happen is

the parent will let the security know

hey I can't find my kid I turned around

it was gone and what they'll do is

security will take a photo of a photo of

the child on their parents phone and

blast that out to all employees and

security members and it's able to allow

them to basically have eyes and ears

everywhere and so we've heard from

hotels and also schools with

specifically special ed students they're

able to find them in a fraction of the

time that it would take had they not had

the ability to to mass broadcast the

photo and as you can tell from the

examples there's just an infinite ways

that this can be used any kind of issue

that you can think of this will be able

to speed up the time in which you get it

resolved in Surrey and I'm seeing a

couple more questions I'm going to dive

it answer those real fast I see Dave is

asking has this been used on large

construction projects yes it's actually

used up the LA stadium construction

project and so that obviously is a

massive massive construction project and

they've been using that there for quite

some time and then we'll be using it

moving forward once the stadium opens

and we'll in there they've used it for

many things from dehydration alerts to

medical etc without getting into too

many of the specifics and then I see Tim

it has a steve question will this app

help with social distancing in place

yeah you can definitely use it for that

because what you can

you can send out so there's two

different ways you this first you could

actually have different maps and like

seating charts and things like that or

cubicles or whatever it is and

designated hey you have to be sitting

every other one or things like that as

well as sending out mass notifications

and I send out mass notifications you

can direct and instruct them how to

operate you can also a polling feature

to find out how many people are coming

in on an eight-day or just ask any

custom question and have people provide

their responses and it aggregates all

those answers and so that way you're

able to see you know what the responses

are how many people are coming in what

they're doing so so that's another piece

of that as well too

I'm also you seeing another question

about concerns with zoom and how and

tighten so let me dive into that zoom as

you guys may know has a whole set of

issues just to highlight some of them

which you may or may not know about they

are under federal state and FBI

investigations they sold data to

Facebook they ran servers to China where

all the data was accessed that had

employees accessing the data they stated

they were end-to-end encrypted but we're

actually not encrypted the list goes on

and on and on we do not have any of

those issues for a few different reasons

first of all we are privacy by design

and stood by being privacy designed we

don't share cell data anything like that

because it's not part of our business

model

second we're independently audited I

wanted same entities as I mentioned it

also audits the FBI and CIA for data

security

so we're above and beyond the level of

security that other platforms have and

lastly well I guess it was like that's

kind of come to the point so those are

the answers I would give to that

that's great thank you very much Rick

for answering the questions we

appreciate all the time you guys have

devoted to this and look forward to

hopefully have a nice strong partnership

with Zurich to let everybody out there

know I have been named as one of the

champions for this and if you have

additional issues you feel free to send

me an email I've got information on

Titan I can send you plus it can also

contact Titan direct if you got the

questions or issues I'm sure they'd be

more than happy to work with you in any

way they can

absolutely well great well thanks again

thanks to everybody for the questions

and for tuning in and everybody be very

safe out there maintain your distance

and hopefully we'll all be back at work

here on May 1st keep our fingers crossed

absolutely thank you all take care have

a great day have a great day everyone

bye-bye

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