Build a Business That Runs WITHOUT You – Become Financially Free [Buy Back Your Time | Dan Martell]
FULL TRANSCRIPT
Buy Back Your Time by Dan Martrell. Dan
is a serial entrepreneur with over 25
years of experience. He founded, scaled,
and successfully exited three technology
companies within 10 years. In 2012, he
was named Canada's top angel investor.
If you are a busy and burntout small
business owner who wants to free up
time, work less, and still grow your
business, this video is for you. Okay,
let's get started. Lesson number one,
the buyback principle. When the business
starts taking off, most entrepreneurs
immediately think about growing even
bigger. So, they create new positions
and hire new people. This is a mistake.
According to the buyback principle, the
first thing you need to do is free up
your time, not grow your business. In
other words, don't hire to grow the
business. hire to buy back your time.
Entrepreneurs who don't learn how to buy
back their time eventually burn out and
crash as the business grows. Look, I
know you have a get things done and work
hard mentality, but you are one person
with a finite amount of time. You have
company, family, and friends who are all
demanding your time. Most entrepreneurs
think that a profitable business comes
from hard work. That may be true at the
beginning, but a thriving business only
comes when the leader, you learns how to
buy back their time. Dan says, "The
littleknown secret to reaching the next
stage of your business is spending your
time on only the tasks that A you excel
at, B you truly enjoy, and C bring the
highest revenue to your business. Likely
two or three tasks fit that description.
I am sure you know the 80/20 rule, but
for entrepreneurs, the 955 rule applies.
In other words, 5% of what you do really
counts. 95% of your current work should
be done by somebody else. Yes, 95%.
This means if you worked for 10 hours
today, only 30 minutes of it really
contributes to the profit of your
company. What's even worse is when you
don't enjoy something, you're also not
as good at it. In other words, while you
think you're sacrificing for a worthy
cause by working hard at things that
challenge you, you're actually costing
your company. It's a lose-lose move.
Look, no one sets out to become an
overstressed workaholic business owner
with declining health and relationships.
But that's what's going to happen if you
ignore the buyback principle. The
buyback principle dictates that you
shouldn't be checking emails unless you
want to. When you're choosing what to do
today, you should be selecting the
highest value tasks. You should
continually use every resource to buy
back your time. Then fill that time with
activities that light you up with energy
and make you more money. Before you
probably thought that the more I work,
the more productive my business will be.
On the surface, this makes sense. But
then you get trapped in the hamster
wheel because you are busy working on
the low impact task or a high impact
task that someone else can do better
than you. If you don't learn to work
less and reinvest your energy into high
impact tasks, you will feel trapped as
the business grows. This is because you
will come up against what Dan calls the
pain line, which I will explain in the
next lesson. Lesson number two, hitting
the pain line. The pain line is the
point at which growth becomes
impossible. The more you grow, the more
pain you experience. This work hard, no
one can do it like mentality works until
it doesn't. You can sustain growth only
up to a point, but then the emails, the
to-dos, the low-v valueue tasks you hate
doing continue sucking your energy. It
all creates a wall of pain. When you hit
the wall of pain, you will do one of
these three things. One, sell. When an
entrepreneur is experiencing so much
pain in their business, they just want
out at all costs. Two, sabotage. When
they hit their pain line, they might be
making bad decisions that sabotage the
company's growth. It's a tricky one to
see at first. Here are the kind of
stupid decisions they make. Keep
replacing key team players for small
mistakes. Create a new website or just
any other decisions that don't help the
growth of the company. They don't
realize they're actually sabotaging
their own company. Three, stall. If you
decide not to grow, in other words,
stall, that's equal to a decision to
slowly die. Marketpl have to evolve
because human nature forces them to.
Susan will always want a faster bicycle.
Kevin will always want a better iPhone.
Even if you're a small business in a
local market, if you don't evolve, your
customers will leave for a better
option. Now, ask yourself, is there
anything you do in your business right
now that gives you pain? Pain often
provides a choice here. You can either
continue as usual, busy, busy, busy, or
use audit, transfer, fill to start
working less and achieve more. What is
audit, transfer, fill, you might ask?
That I will explain in the next lesson.
Lesson number three, the buyback loop.
Audit, transfer, fill. A buyback loop
occurs as you continually audit your
time to determine the low-v valueue
tasks that are sucking your energy. Then
you transfer those low-V value tasks to
someone who's better at them and enjoys
them. Lastly, you fill your time with
higher value tasks that light you up and
make you more money. So, audit,
transfer, fill. Here's how to apply it.
One, audit. What tasks do I hate doing
that are easy and inexpensive to offer
someone else? Two, transfer. Who do I
have on my team or who can I hire even
part-time to take these over? Three,
fill. What tasks should I focus on that
I love doing that can immediately bring
more money to my company? Sounds easy,
right? But when you start to implement,
you will be confused about what kind of
work should I let someone else do and
what kind of work do I need to focus on?
And that will be answered in the next
lesson. Lesson number four, the drip
matrix.
Drip stands for delegation, replacement,
investment, and production. The drip
matrix allows you to see how valuable a
task is in terms of money and energy.
You first need to determine the value of
a task and the energy it takes you to do
it before you give it to somebody else.
Let's go one by one in detail. One,
delegation. Delegation is the task that
makes you little money and it drains
your energy. Tasks in the delegation
quadrant are small tasks that are
sucking your energy. Think about
administrative work, billing, invoicing,
etc. These tasks should be quickly
removed from you. Two, replacement.
Tasks in replacement make you money, but
it drains your energy. Here you'll find
highly important tasks like selling,
marketing, and managing your team. These
tasks are high value, but they might not
light you up the way they once did.
Three, investment. Tasks in this
quadrant bring you little money now, but
they have big future potential. Plus,
they give you so much energy. This might
be networking, writing a book, speaking
at conferences, being interviewed on a
podcast, or going to lunch with peers in
your industry. This quadrant also
includes hobbies and time spent with
your family and friends. Four,
production tasks here make you lots of
money and also light you up. This is
where you want to spend as much time as
possible. When most of your tasks are in
this quadrant, you're making lots of
money and your energy is high. If you
only spend your time working on this
quadrant, you're living in true freedom.
The goal of the buyback principle is to
help you to spend the majority of your
time in the production quadrant with
some deposits into the investment
quadrant. In general, you need to remove
tasks in your delegation quadrant as
quickly as possible. While removing
tasks in the replacement quadrant takes
more time, it is definitely possible. We
will explain this in detail in coming
lessons. Tasks in the production
quadrant shouldn't be removed. You
should be focused here. But this is
where most people go wrong. Let me
explain this with an example. Imagine
you're a baker who loves making cookies.
At first, it's a side hustle, but then
it becomes a serious business. Your
business keeps growing. You can't handle
it alone anymore. So, you hire a couple
of college kids who love baking. And
then the business keeps growing even
more. While those college kids are
baking, you're able to do the ordering,
run to the store to pick up supplies or
throw up some pictures on social media.
Eventually, you're not baking at all.
You're doing payroll, ordering supplies,
and managing customers. You have become
the administrator of your business. And
when you think about going to work on
Monday, you're already dreading it
because you're doing everything except
what you love about your business, which
is baking. That's what a ton of
entrepreneurs do. Hiring is absolutely
how you grow, but you must hire to save
your time. Otherwise, you're putting
yourself back into the delegation
quadrant. Remember the buyback
principle. Don't hire to grow your
business. Hire to buy back your time.
The reason you're hiring is because you
want to stay focused on the production
quadrant, not be stuck in the delegation
quadrant like the bakery example. Now,
you might be excited to start hiring
right away, but I know that you are
worried about these two things. First,
no one does it right. Second, I can't
afford it. We'll talk about this in the
next lesson, which is lesson number
five, buyback rate calculation.
Before we go to buyback rate
calculation, let's go back to your first
objection. No one does it right. Yep,
you're right. No one can do it better
than you because it's your business. So,
what's the solution?
Lower your expectations.
Don't aim for 100% perfection. Instead,
aim for 80%. Because 80% done by someone
else is 100% freaking awesome. You're
not having to work on the weekend is
100% awesome. Dan suggests using 10 8010
rule. You do the initial 10%, let the
other person do the other 80%, and you
do the final 10% to tidy up the whole
process. In this case, you can be sure
that the work is still up to your
standard, but at the same time, 80% of
the work is being handled by somebody
else, which could give you more freedom
for the things that matter. All right,
let's go to your second objection. I
can't afford it. Here's where the
buyback rate calculation will help.
First, you need to know how much you
make per hour. According to Dan, your
time is worth how much your business
pays you divided by 2,000 hours. Pays
you means all the profits from your
current business. And 2,000 hours is a
normal work year. If your company pays
you $100,000 a year, divide that by
2,000, then you make $50 per hour. If
your company pays you $24,000 a year,
that means you make $12 per hour. Now,
how much can you afford to pay someone
else? Take how much you make per hour
and divide that number by four. Why
divide it by four? Dan says, "My rule of
thumb is that no one should be
performing tasks that they could
outsource for 1/4 25% of their current
hourly rate." For example, let's take
Tina, a small business owner. Assume she
makes $200,000 a year. So, how much does
she make per hour? first divided by
2,000 hours. $200,000 divided by 2,000
equals 100. So her business is paying
her $100 per hour. Now what's her
buyback rate? Take 1/4 or 25%. 25% of
100 is $25 per hour. So her buyback rate
is $25 per hour. If Tina can pay someone
else to do a simple task like invoicing,
video editing, or any other activities
for $25 an hour, but she's still doing
it herself, that means she's not fully
utilizing her time for higher value
activities that could bring in more
money. From now on, there's no task you
should be doing that you don't enjoy,
which costs less than your buyback rate.
So, before you start hiring, start with
calculating your buyback rate.
Lesson number six, the only three trades
that matter. There are three trades.
Level one is employee. Level two is
entrepreneur. Level three is empire
builder. Let's go one by one. Level one,
employee. An employee trades their time
for more money. If you're still trading
your time for more money, even though
you own a business, that means you're an
employee. Level two, entrepreneur. An
entrepreneur trades their time for more
time. When you become a real
entrepreneur, you stop thinking that
working more hours means making more
money. Instead, you've embraced a better
mindset that through delegation and
replacement, money can buy you more time
to spend on building the company. This
is the essence of the buyback principle.
Level three is empire builder. An empire
builder trades their money for more
money. And here's the deal. You'll never
become a level three trader without
going through levels one and two first.
At this level, your personal life gets
really exciting. You have ample time for
your kids soccer game or sipping
espresso or eating lunch in your garden.
Other people run the dayto-day of your
business and you have all the time you
want for new investments and
opportunities. Your head space is clear
and your energy is so high. Now, the
question is, how do we get to level
three? Besides all the things we
discussed before, one of the important
things you need to do is do a time and
energy audit. I will explain this in the
next lesson. Lesson number seven, time
and energy audit. To understand it
better, let me tell you a story from the
book about Dan's friend. Dan asked his
friend to hire an assistant so he could
stop checking his emails. His friend
couldn't do it. He refused to let go of
his emails. But then one day, he finally
let that go. And the question here is
what finally got him to transfer his
inbox to an assistant. Well, Dan's
friend finally agreed because he started
to look at how much energy each task
takes, not the time. A task might take
you 10 minutes, but it can drain your
energy so much that it would negatively
impact your whole day and all the other
tasks. For example, for me, dealing with
accounting tasks takes one hour per
month. But every time I do it, I feel
like I need a vacation. So don't look at
your tasks just in terms of time, but
also how much energy they take.
Protecting your energy and keeping it
high is probably the most important
thing in life. Here's how you can do a
time and energy audit. First, audit your
time for a few days and write the tasks
that you're doing every 15 minutes in a
table format. By the way, I always
ignored this advice thinking that I
don't waste time, but ohoo boy was I
wrong. I found out that I'm actually
quite good at wasting time on low-v
valueue tasks and then selling it back
to myself as a high value task. Once you
audited your time, assign dollar amounts
to each task using one to four dollar
signs. One is for lower value tasks and
four is for highest value tasks.
Highlight everything in red or green.
Red is for everything that sucked your
energy, everything that made you want to
procrastinate or made you feel anxious.
Green is for everything that gave you
energy. With a time and energy audit,
you will have a picture in your hand.
First, delete unnecessary work. If you
can't delete it, delegate it to the
current team members. If no one in the
team can do it, use your buyback rate to
find someone else to do the work. Lesson
number eight, the replacement ladder.
The replacement ladder is a tool Dan
made to help you figure out who to hire
first in your company and who last.
Think of it like climbing a ladder.
Ladders are administration, delivery,
marketing, sales, and leadership. If you
hire according to this ladder, you will
avoid getting stuck in the replacement
quadrant as most entrepreneurs do. Let's
go one by one in detail. One,
administration.
This is the basis. As we discussed in
the previous lesson, once we do a time
and energy audit, the first thing we do
is start delegating low-v valueue tasks
to someone else who enjoys it. Two,
delivery. Delivery is the product or
service you deliver to the customer. If
you have a coffee shop, it's the
cappuccino you're selling. If you're a
business coach, it's your business
coaching. For many entrepreneurs, their
company's core product or service is
emotionally difficult to outsource
because they're good at it. They enjoy
every aspect of it. If this is the case
with you, then use the 108010 rule. As I
have explained before, you do the
initial 10%, then someone else does the
80%, then you sail back in and finalize
the last 10%.
Marketing is the third step on the
ladder after administration and
delivery. Here's an example to help
explain. In the first quarter of your
business, you're doing a great job with
marketing. You're getting referrals,
forming new partnerships, and running
ads to attract more customers. In the
second quarter, you shift your focus to
the delivery ladder, concentrating on
your core product or service because
it's hard to let go of. Then in your
third quarter, you return to your
marketing efforts to reach your goals
again. This cycle, marketing in the
first quarter, focusing on delivery in
the second, marketing again in the
third, and slowing down in the fourth,
prevents your business from growing.
Instead, you should delegate marketing
to someone else so that every month and
every quarter, new customers keep coming
in consistently.
Four, sales. Once you've got the
administration, the delivery, and the
marketing people, now it's time to
onboard the salespeople. Dan saves this
ladder for the second to last because he
knows most entrepreneurs are the best
salespeople. No one in the company can
do sales better than you, but this
doesn't mean that you should keep doing
it. Remember, 80% done by someone else
is 100% awesome. Five, leadership. Once
you get to this leadership ladder, you
can reach a level of freedom. This is
where you hire leaders for delivery,
marketing, and sales that we discussed
earlier. When you reach this ladder,
other capable people are running your
business. It makes money without your
day-to-day involvement. Now you
understand the replacement ladder. Let's
talk about how to hire correctly. Hiring
the wrong person can be extremely costly
in terms of time, money, and energy. Not
to mention the negative impacts of the
wrong person on the other team members.
Lesson number nine, test first. Seth
Goden once said, "I can't work with you
until I work with you." Here's Dan's
three rules. One, I give them a project
that is representative of the actual
work we will do together. Two, I always
pay them. Three, I don't give many
instructions. Dan says, "Notice that I
don't give many instructions. I want to
understand how my potential candidate
uses resources and how independently
they'll work. I'm allowing them to bring
their own creativity and I'm also
teasing out whether this candidate will
save me time by figuring things out on
their own or cost me time by stalling
and refusing to make their own decisions
after hiring. Here comes the best part.
How do you train this person so that
they can perform the task as well as you
or even better? I'll cover this in
lesson number 10. How to clone yourself.
Here are four-step processes to create a
how-to manual so that even a new hire
can clearly understand and do what you
do. Step one, record yourself during the
task. I like to use Loom since it
captures both the screen and my face. If
your business has nothing to do with
laptops, for example, you own a coffee
shop, you can have someone take a
smartphone, record you on how you make
the coffee, so that next time your staff
can make the coffee exactly like you do.
And here are two important tips about
this training video. One, talking is
key. If you explain what you're doing
and why you're doing it, it will help
your staff to understand you better.
Explain why you did what you did and
what the thought process is behind it.
Remember, you might be doing this so
long that most of the things come to you
naturally and automatically. So, you
need to put yourself into the beginner's
shoes and explain everything in detail
while you do the task. Two, make three
recordings. Of course, every time you're
performing a task, it changes just a
little. Every time you do it, it's
probably just slightly different. Dan
found that three is the magic number. If
you record yourself three times doing
the same task, you'll have captured
nearly every possible change. Step two,
let's go to the next part of creating
your how-to manual, which is jotting
down the highle steps. Here you create a
bulleted list of the highle steps. Let's
say you're creating the steps for the
task opening the coffee shop. Here's how
the steps may look. Turn on the espresso
machine. Start the coffee pot. Write the
coffee of the day on the chalkboard.
Wait 10 minutes. Turn on the open sign.
Notice these steps are not too detailed.
They simply capture the highle steps
involved. After you have all the
training videos and the highle steps for
every task listed out, the next thing
you need to do is create a section in
your how-to manual called frequency.
Step three, frequency. How often should
these tasks be completed? Is it monthly,
weekly, or daily? In a simple manual,
the frequency section may not be
necessary because some tasks don't
repeat. Step four, the checklist. The
checklist is the high-level items that
must be completed every time. Having a
checklist ensures that all the important
steps that need to be done are actually
done. All of these four steps may take
you some time. But here's the shortcut.
Just record yourself and then have your
staff watch it and recreate the whole
process. This way, you'll know whether
they understand it or not. Lesson number
11. Two time hacks when working with
others. Number one, the 131 rule. To
avoid upward delegation, where staff
dump their problems to you or leaders
dump their problems to the CEO, use the
131 rule. Before staff come to ask for
help, ask them to prepare one problem
that needs to be solved. Offer three
viable solutions to that problem. And
they need to make one suggestion from
those solutions. Number two, definition
of done. DoD. While replacing yourself
with staff, you might think no one ever
does it right or no one can do it better
than you. To solve this, give them the
definition of done. For example, when
Dan asked his admin staff to purchase a
whiteboard, he gave them a DOD, which is
the task is done when the whiteboard is
hanging on the wall in my office. There
are four colored markers, red, green,
blue, and black, and there's a dry erase
marker handy. If you don't give your
staff your definition of done, they
might be doing it according to their own
style and you will get frustrated. No
one does it right because you don't tell
them how to make it right. Just like the
way you do it. Next time you ask your
staff to do something, include a DoD.
Any task like preparing a financial
report, marketing report, or just any
other task. Lesson number 12,
transactional management versus
transformational management. In
transactional management, you're
micromanaging every decision. In
transformational leadership, you're
helping your teammates make better
decisions in the long run. Don't tell
people how to do things. Tell them what
to do and let them surprise you with
their results. As Steve Jobs said, it
doesn't make sense to hire smart people
and tell them what to do. We hire smart
people so they can tell us what to do.
With transformational leadership, you
stop leading by telling someone how to
do something and instead tell them what
needs to get done. So what's the
difference in instruction for
transactional management versus
transformational leadership? Here's an
example. For transactional management,
the instruction will be, "James, you
need to make more sales calls." But for
transformational leadership, your
instruction sounds clearer. James, you
need to hit $100,000 in sales by the end
of the quarter. How can James get this
done? Well, that's up to James. When the
solution is up to your staff, they're
more likely to be excited about it and
champion the decision. Forcing employees
to get creative and think of their own
solutions often leads to increased
efficiency and better outcomes. They
begin offering their energy, not just
their skills. They start asking
themselves, "Is there a better way?"
Lesson number 13, plan your perfect
week. One, be proactive. If you don't
plan and prioritize, you'll end up
working on somebody else's priorities.
Two, plan around your energy. Some
people notice they have high energy in
the early morning. You have to plan your
task according to your energy. If you're
best at coding early in the morning,
then you should organize your time slot
where early mornings are blocked for
coding. Three, task batching. When you
batch similar tasks together, you're
able to get in a flow state and get more
done. Four, say no often. When you
design your week ahead of time, you'll
understand exactly what you must say no
to in order to say yes to the things
that matter. And now, let's go to the
last lesson, which is lesson 14. Create
a clear 10 times vision. In the book,
Dan reminds us to create a clear 10 time
vision for these four elements: team,
one business, empire, lifestyle. Number
one, team. To accomplish your dream,
visualize who's in your team, who will
be there in the room with you, who will
join your team to execute your brilliant
ideas. Two, one business. Some people
brag about having two, three, four
businesses, but you need to become world
class in one area. For example, Steve
Jobs had Apple, Bill Gates had
Microsoft. What is the one thing you
want to be known for? Three, empire.
After you've imagined that one business,
then consider your empire. This should
come from your core highle skills in
your production quadrant. What products
do you have? Are you in multiple
industries? Are you an investor in some
companies and a CEO in others? Is there
a company to connect all these or are
they all from multiple interests? Four,
lifestyle. Imagine yourself 10 years
into the future of your dream life. What
are you doing? Living in Paris, multiple
vacations. Who will you be with? What
hobbies will you have? The whole idea in
buying back your time is to spend more
time doing what you love and also the
ones that bring in more money. That's
how to build your life where you don't
need a vacation. As Dan says, the
buyback principle isn't an activity you
do once then quit. It's a philosophy,
one that requires you to constantly
audit how you're spending your time.
Consider how to transfer time-
conssuming low-v valueue tasks. Then
importantly, fill your new time with
what lights you up and makes you money.
If you're watching this video, then I
assume you have a business. I have
already summarized several business
books for entrepreneurs to improve their
personal and business life. I will put
them as a playlist on the screen. If
interested, check it out. Thanks a lot
for watching and hope this video helped
you just a little bit.
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