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How I’d Start a $100k/Month Software Business From Scratch in 2026

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0:00

Most software engineers trying to escape

0:02

the 9to-5 make the same exact mistake.

0:05

They hear start a business and

0:08

immediately jump to building the next

0:10

billiondoll SAS company. But that is a

0:14

trap. It's the number one reason that

0:16

most developers actually burn through

0:18

their savings and end up right back in

0:20

the cubicle. The truth is that there's a

0:22

much faster, lower risk path to a sevenf

0:26

figureure business that leverages the

0:28

skills that you already have. And I know

0:30

this works because it's exactly how I

0:33

myself quit my Fortune 500 job as a

0:35

software engine manager and built a

0:37

sevenfigure B2B consulting firm from the

0:40

very ground up. So, in this video, I am

0:44

going to give you the full four-step

0:46

playbook to go from developer to owner

0:49

by building a business that actually

0:50

gives you true freedom. Without further

0:52

ado, let's get straight into it. Welcome

0:54

everybody. Welcome to the ultimate guide

0:56

to starting a software business as a

0:58

software engineer. First off, what we'll

1:00

be covering in today's video is the four

1:02

following things. So the prerequisites

1:04

that you as a software engineer need

1:06

before you start a business because

1:09

truth be told there are certain

1:10

prerequisites that you have to meet

1:12

before you decide to go down the actual

1:14

path of becoming a business owner

1:15

yourself. Then we'll be talking about

1:17

how to choose a business model and what

1:18

business model you should choose based

1:20

on your own strengths and weaknesses.

1:22

And then we'll dive into how to get your

1:24

first 10 to 20 high-paying clients. And

1:27

afterwards we'll dive into continuous

1:28

improvement. The last section is largely

1:30

for your long-term vision, which we'll

1:33

discuss, but it's mainly for how to

1:35

actually expand your business to the

1:36

point where either A you later wish to

1:38

exit it for a big multiplier, or B, you

1:41

wish it to run autonomous, so it's just

1:42

like a cash cow. It just prints you

1:44

money. But without further ado, let's

1:46

jump right from chological order. So,

1:48

our first point of action, which are the

1:50

prerequisites. Now, I urge you all

1:53

everybody here to pay careful attention

1:54

to the prerequisite section especially

1:57

because there's going to be a lot of

1:58

stuff we're going to be discussing that

2:00

not many people have really thought of

2:02

before. And this is largely from I'm

2:05

tailoring a lot of the information here

2:06

from my own personal experience through

2:08

all the mistakes that I went through and

2:10

what I learned. And I'm just going to

2:11

give it to you right now so you know

2:12

what to what to do and what to do. And

2:14

with that actually for each section,

2:16

we'll have an action item block at the

2:18

very end of the section. I can show you

2:20

right now, but these are all action

2:21

items that you'll be able to actually

2:24

take a look at and do once we cover the

2:26

entire section. But right off the bat,

2:29

let's just start with self assessment.

2:31

So, let's imagine that you're building a

2:33

house. And with pretty much any

2:36

construction that you're going to do,

2:37

right, before you set the actual

2:38

foundation, you need to ensure that the

2:40

ground is stable so your building

2:41

doesn't collapse. You need to make sure

2:43

that all your materials are ready and

2:44

the blueprints are in place. Just as you

2:47

wouldn't start this construction process

2:48

without these essentials, you can't

2:50

build a successful business without

2:53

meeting the necessary prerequisites

2:55

first. And pretty much with anything we

2:57

really set out to do, there are certain

2:59

prerequisites that we have to meet. And

3:01

it's important to note that starting a

3:03

business is no different. And a

3:04

successful business is a lot more

3:06

difficult actually. So we first have to

3:09

assess our own skill set to see if we're

3:12

capable of building a successful

3:13

business. When it when I'm talking about

3:15

a skill set, I don't just mean our hard

3:17

skills. So, I mean both hard and soft

3:20

skills. We'll get into that later. But

3:22

for now, you should know that already as

3:24

software engineers, we already have a

3:26

strong foundation in problem solving,

3:28

technical expertise, and logical

3:30

thinking. But building a successful

3:32

business requires a lot more than that.

3:34

And it requires a lot more than just

3:36

your hard skills. It requires a

3:37

completely new set of tools you might

3:39

not be familiar with yet. So before we

3:40

lay the first brick of our

3:41

entrepreneurial venture, we first want

3:44

to ensure that we have equipped

3:45

ourselves with the right knowledge and

3:47

mindset to support the weight of what

3:49

we're about to build. If we rush things,

3:51

if we don't build the proper foundation,

3:53

then couple months down the line, couple

3:56

weeks down the line, our business can

3:57

just completely crumble and we'll just

3:59

look like a fool and we'll blame

4:01

everybody but ourselves and you know,

4:04

we'll just question what do we do wrong?

4:05

What happened here? And I'm speaking

4:07

from experience here. couple of the

4:09

ventures that I first went went through,

4:11

it is extremely important that we set

4:12

the foundations correctly. So by

4:15

recognizing this fact and addressing

4:16

these prerequisites, we essentially set

4:18

up ourselves for a smoother construction

4:20

process and we avoid big mistakes and

4:22

actually build something that can stand

4:24

up to the test of time. And we talked

4:26

about briefly about the mindset to

4:27

support the weight of what we're about

4:28

to build. And I want to expand on that a

4:30

bit. You see as a software engineer

4:33

before we get into entrepreneurship

4:35

before we become a business owner

4:36

there's a very big mind mindset shift we

4:39

have to gap there's a very big bridge

4:41

that we have to cross in a sense and to

4:44

actually succeed as a business owner to

4:46

actually succeed as an entrepreneur we

4:48

must adopt a completely different

4:50

mindset than that of a developer so you

4:53

currently as a software engineer you

4:54

must adopt a completely different

4:55

mindset than that of of a developer and

4:57

if you're asking well what's the mindset

4:59

of a developer Well, as a developer,

5:01

right, your primary focus is solving

5:03

very specific technical problems. You

5:05

constantly ask how to make something

5:08

work, whether it's writing code or

5:09

debugging, but you never really question

5:12

the why. And your work is largely

5:15

project- based with very clear

5:16

instructions and deadlines, right? And

5:19

your success is measured by how

5:20

efficiently you complete these tasks and

5:22

contribute to the larger project as a

5:24

whole. However, as a business owner,

5:26

it's completely different. Instead of

5:28

the how, you have to focus on the why,

5:30

right? So, you need to understand the

5:32

purpose behind the problems that you

5:34

solve. As a dev, you don't necessarily

5:36

question the purpose. You just do what

5:38

you're told, right? You you given a

5:40

problem and you're told to find a

5:41

solution, but you don't necessarily care

5:43

why the problem happened in the first

5:45

place. You know the problems there and I

5:47

need to solve it. As a business owner,

5:48

that's reversed. You need to understand

5:50

the purpose behind the problems that you

5:52

solve. and your role changes from an

5:54

executor of tasks to more so a creator

5:57

of tasks. Now, and another thing that I

6:00

want to talk about is in terms of the

6:02

mindset, many people don't talk about

6:04

this, but it's important to note that

6:05

entrepreneurship is inherently risky. It

6:08

comes with more risk. That's the meaning

6:10

of entrepreneurship. More risk, greater

6:12

reward. So, you'll definitely need to

6:14

step into certain uncertainty. You'll

6:16

need to make calculative decisions. And

6:18

you'll need to grow comfortable with the

6:20

unknown. You need to be comfortable in

6:22

the uncomfortable. And this shift in

6:24

mindset is extremely important. That's

6:26

why it's a prerequisite. You need to

6:28

focus less on solving technical issues

6:31

and more on understanding why these

6:33

issues actually exist in the first

6:35

place. So why did this problem occur?

6:38

Before you get to the solution, you need

6:39

to first understand the problem. And

6:41

only when you truly grasp the why can

6:44

you build something meaningful and

6:46

sustainable. Right? So with this we

6:48

discussed sort of self assessment

6:50

understanding our soft skills and hard

6:52

skills and then we discussed the mind

6:53

shift mind mindset shift that you need

6:56

and now the third prerequisite that I

6:58

want to discuss is the financial

7:00

cushion. So the there's an interesting

7:02

story I want to talk about here and that

7:05

actually resonated with me quite a bit

7:07

and this is the story of Herdan Cortez.

7:10

Now, I don't know if many of you know

7:11

him or not, but he was the person

7:13

actually in charge of conquering the

7:16

Aztec Empire. And in 1519, when he

7:19

arrived in a new world, he gave out the

7:22

order to burn all their ships. So, keep

7:25

in mind, this is 1519, right? They just

7:28

discovered a new continent. They arrived

7:31

with their ships at this new continent.

7:32

Took them months to make this journey.

7:34

And the captain says, "Who orders his

7:37

own men to burn all their ships." And

7:40

this is largely where the term, as they

7:43

say, burn your bridges. Right? You can

7:45

think of it that that way. This is

7:46

literally the perfect depiction of that.

7:48

They come to a completely new land.

7:50

They've never been there. It's

7:52

completely unfamiliar. And they decide

7:53

to, okay, we're here to conquer. And to

7:56

make sure we need to do it, we need to

7:57

make sure we don't have a plan B. So

8:00

what they do is they completely abandon

8:02

their plan B. So of them retreating on

8:04

their ships, they burned their ships and

8:05

despite being vastly outnumbered, Cortez

8:08

and his forces actually captured the AI

8:09

capital in 1521, two years later. And

8:13

this is extremely not only

8:16

inspirational, but it also gives you

8:18

kind of a secret of human potential that

8:21

we'll talk about shortly. But whenever

8:23

we're starting any business venture or

8:25

just any big venture really in our

8:27

lives, we often think that we need a

8:28

financial cushion, at least a few months

8:30

of living costs before starting a

8:32

business because it feels safer, right?

8:34

It gives us a fall back if things go

8:36

wrong or in case things go wrong. And

8:38

while this might sound smart before you

8:40

get started, it could actually be

8:42

holding back your true potential. Let me

8:44

explain. You see, throughout my journey,

8:46

I've seen mainly two types of successful

8:49

people, or I should say hyper successful

8:51

people. Some who carefully manage every

8:54

single risk. I call them proactive

8:56

people. And some who just dive in head

8:59

first without any safety nets. I call

9:01

those people reactive people. And I want

9:04

to make a note here. Neither approach is

9:06

better. So they both have their pros and

9:08

cons. I've seen both of them. Both are

9:10

extremely successful. Both can be not

9:13

successful, right? But nevertheless, one

9:16

isn't necessarily better than the other.

9:17

And in hindsight, the best way forward

9:20

in my opinion is actually finding a

9:21

balance that works for you. And me

9:24

personally, I'm more so lenient towards

9:26

the reactive route as that's what works

9:28

best for me. But I know other people who

9:30

slightly lean towards the proactive

9:32

route, but they still have a good

9:33

balance of both. But you first actually

9:36

need to understand where you fall. So if

9:39

I were to draw, let me draw a line here.

9:42

And if we call this this side of things

9:44

the left side the proactive and then the

9:46

right side reactive. All of us watching

9:48

this video are going to be somewhere in

9:50

here right somewhere on this line. So

9:53

I'm more so over here I'm more so on

9:56

this this side. So if I draw the middle

9:58

over here you need to find out where you

10:00

are on this line right here. Are you

10:02

maybe more so of a proactive person or

10:04

hyperproactive person? Are you maybe a

10:06

hyperreactive person? Are you maybe

10:08

smack dead in the middle? You need to

10:10

understand where you are because if you

10:12

don't know where you are, then you've

10:14

probably never been in a situation where

10:16

failure isn't really an option. And if

10:18

you've never been in a fa in a situation

10:20

where failure isn't an option, then you

10:22

don't know your full potential because

10:25

that's the only case where you're truly

10:28

pushed to the brink that your inner

10:30

potential can actually come out. And on

10:32

the opposite end, if you always act

10:34

without thinking things through and you

10:36

just rush things, you don't give pay any

10:38

attention, it's time to actually add

10:39

some strategy and see the difference

10:41

that it might make. So whether you're

10:43

here or here, there can be a lot of

10:45

things that you need to be doing

10:46

differently, but you wouldn't know that

10:48

until you take a look at yourself and

10:50

understand where you fall on this line.

10:52

And once you finally understand where it

10:54

is that you fall on that line, what you

10:56

need to do is what I call the 369year

10:58

outlook. So, while pushing yourself is

11:00

important, having a long-term vision is

11:02

equally crucial because the ultimate

11:05

goal of your business isn't necessarily

11:07

to make more money. Sure, that's one of

11:10

the things that you get, but it's

11:11

actually to gain freedom. And in my

11:13

case, before I started my business, I

11:15

had my own 3, six, and 9year outlook,

11:19

right? So, personally speaking, in my

11:21

first three years, I wanted to reach a

11:23

specific income goal, right? And I

11:25

wanted to pay off any debts that I had.

11:27

And this stage for me was more so, you

11:29

know, about building a stable foundation

11:31

for my future, stabilizing my finances

11:33

and preparing for bigger opportunities.

11:35

And then in the six-year outlook I had,

11:37

I started thinking of how I wanted my

11:39

life to evolve, right? I wanted to

11:41

invest in property, maybe other

11:42

ventures, other businesses. I wanted to

11:44

start a family, potentially relocate.

11:46

And the goal here was for me to expand

11:48

my wealth outside of just money, right?

11:50

Focus on bigger life goals. And finally,

11:53

year nine, it was more so about

11:55

long-term sustainability. So, I wanted

11:56

to potentially maybe exit my business,

11:59

maybe have an exit plan for the

12:00

business, make multiples like millions,

12:03

right? Like nine figures, eight figures,

12:04

whatever the case, and maybe move on to

12:07

something else, or just call it quits

12:09

there. But what's so interesting about a

12:10

3, six, nine year outlook, as we'll get

12:12

into later, it's that you'll almost

12:15

always you'll almost always beat these

12:19

year outlooks by an insane margin. So, I

12:22

reached my six-year outlook before my

12:25

three-year mark, right? So, where I

12:27

thought I was going to be at the

12:28

six-year mark, I got it before my

12:30

three-year mark. And so, now completely

12:32

my new 369 year outlook is changed

12:35

because every year it literally changes.

12:37

Every year I surprise myself and I have

12:39

to set new kind of vision, right? I need

12:42

to set up a new long-term vision. And

12:44

this is going to be the same exact case

12:45

for you because we always tend to think

12:48

of if our potential is let's say here,

12:51

right? We always tend to think of

12:52

ourselves around here and whenever we

12:54

set a goal we tend to set the goal

12:56

somewhere in this range either slightly

12:58

above or slightly below but our actual

13:01

potential is always way higher than that

13:03

right and the main reason why our

13:05

potential is actually that much higher

13:07

is because of our unique advantages. So,

13:09

every single one of you watching this

13:11

video has a unique advantage, right? And

13:14

once you've defined your vision, you've

13:16

assessed your strengths and weaknesses,

13:17

and you've understood yourself, the next

13:19

step is to identify your unique

13:21

advantages. And there are three main

13:24

factors that will give you an edge in

13:26

achieving your goals. And those three

13:27

key factors are your location, your

13:30

network, and your experience. Location,

13:33

I mean, physical location. So, where are

13:35

you located? Does your city offer any

13:37

strategic advantages to top talent,

13:40

funding or networking events? So, are

13:42

you in like a tech hub like San

13:43

Francisco or New York? And you need to

13:45

consider both the opportunities and the

13:47

challenges. Maybe your city is a tech

13:50

hub, but you have high living costs. And

13:52

you need to evaluate how your location

13:53

actually impacts your progress. Is it

13:55

better for it or is it going to hurt you

13:57

in the long run? Right? You then have to

13:59

take a look at your network. Who do you

14:00

know that can help you? Look at your

14:02

family, friends, co-workers, and

14:04

acquaintances. Are they in industries or

14:06

positions that could maybe open doors

14:08

for you? Think about mentors, investors,

14:11

or any key connections that could

14:12

fasttrack your success. So, whatever you

14:14

want to do, is there anybody that can

14:15

help you get there just a little bit

14:17

faster? And last but not least, you need

14:18

to take a look at your own experience.

14:20

So, you need to reflect on your personal

14:21

and professional experiences. What have

14:23

you learned from your work history, life

14:25

lessons, or even failures that set you

14:28

apart from other people? And these

14:30

unique insights can be extremely

14:31

powerful tools down the line because

14:33

guess what? They are what will set you

14:35

apart from other people, right? And if

14:37

you recognize and leverage these unique

14:38

advantages, you can position yourself

14:40

ahead of the competition and move more

14:42

quickly towards your long-term vision.

14:44

So, if we were to discuss action items,

14:46

this is what you'll be doing right now.

14:48

So, I urge you first and foremost do a

14:50

self assessment, right? You need to

14:52

assess your strengths and weaknesses.

14:54

So, I'm speaking both technical and

14:56

nontechnical, right? So don't look don't

14:59

don't just look at your programming

15:00

languages or the tech stack that you

15:01

know or how good you are at web

15:03

development or whatever the case right

15:05

don't just look at your software

15:06

engineering skills or more so technical

15:08

skills look at your soft skills as well

15:10

list what you can do to improve them as

15:11

well so let's say you're extremely good

15:14

at your technical but then your

15:15

nontechnical is lacking list what you

15:18

can do to sort of improve your

15:19

non-technical and then you need to focus

15:21

on the tasks that provide the highest

15:22

leverage so I call these the 10x tasks

15:25

to maximize the impact of your time

15:26

spent So if I were to give you an

15:28

example, right? Let's say for my

15:30

communication skills, I'm good at

15:32

clearly explaining technical concepts to

15:34

nontechnical team members and I can

15:35

effectively communicate ideas in

15:36

meetings. As for where I can improve, I

15:39

struggle with public speaking and often

15:40

find it challenging to articulate my

15:42

thoughts in high pressure situations. So

15:44

I now know, okay, I'm good at this thing

15:46

right here. I'm bad at this thing, so I

15:48

need to do a 10x task to improve this

15:51

thing right here, right? I struggle with

15:54

public speaking. And I go through the

15:56

list pretty much of every single one of

15:57

my technical and nontechnical skills

15:59

that I'll be needing. So my negotiation,

16:01

leadership, sales and marketing

16:02

experience and so on and so forth. You

16:05

get the point. And after I do a self

16:06

assessment of that, I'll then move on to

16:08

my mindset shift. So what you need to do

16:10

is you need to shift your mindset. You

16:12

need to stop thinking like a developer.

16:13

I cannot stress this enough. You need to

16:15

start understanding the why behind

16:17

everything you do. Adopt the mindset of

16:19

a creator as creation is the core of any

16:22

business. Stop be just a robot who

16:24

executes tasks. You need to start

16:27

leading and thinking like a creator.

16:30

More so understanding the why in

16:31

everything you do, not the how. The how

16:34

will always come if you understand the

16:35

why. Then you need to evaluate your

16:37

financial situation. So this is I'm sure

16:39

this is a big concern for everybody

16:40

watching this video. You need to

16:42

understand whether you're proactive, so

16:44

you're calculative or a reactive. So

16:46

like a risk taker in your approach to

16:48

business. You need to identify where you

16:50

stand and where you need to grow to

16:51

balance the risk and strategy

16:53

effectively. Right? And this is largely

16:56

the main point of this is for you to

16:57

understand are you going to be stronger

17:00

in situations where you maybe don't have

17:04

as much going for you and you have

17:05

really no choice but to succeed or are

17:08

you going to be stronger in situations

17:09

where you have everything planned out,

17:11

you have all your finances planned out

17:12

week to week. You know what you're going

17:13

to spend, how you're going to do it, and

17:15

you just have everything strategically

17:16

laid out. what kind of person are you?

17:18

And until you actually look at yourself

17:20

and identify who you are, because some

17:22

people might have misconstrued ideas

17:24

about who they are. I always thought I

17:25

was a calculative person, but it turns

17:26

out I was a risk taker. I did extremely

17:29

well in high pressure situations. And so

17:31

I didn't know this about myself until I

17:33

put myself in those situations. So

17:34

that's your third action item. And then

17:37

your fourth action item should be to

17:38

create a 3 to six nyear outlook. So map

17:41

out where you ideally want to be in 3,

17:43

6, and 9 years down the line. and

17:45

chances are you'll completely crush your

17:46

goals way faster than expected. So be

17:48

prepared to reassess and adjust as you

17:50

achieve more than you anticipated. And

17:52

then last but not least, your last

17:54

action item in this case will be to

17:55

actually identify your unique

17:57

advantages. So your action item here is

18:00

to list the unique advantages you have

18:02

over others. So this includes your

18:03

physical location, right? Your network,

18:05

your experience. And these will not only

18:08

serve as kind of like a confidence

18:10

booster to make you realize, oh wait,

18:12

like I have pretty decent amount of

18:14

advantages over other people, but

18:16

they'll also be your justification for

18:18

why you need to become an entrepreneur

18:19

as a software engineer, right? Because

18:21

already one of the biggest unique

18:22

advantages that you have is you're a

18:24

software engineer. That's already pretty

18:26

much doing better than 90% of the

18:28

population in the world, right? And it's

18:30

that other 10% where your location, your

18:32

network, and experience has to play a

18:33

factor. And once you do all these action

18:35

items, it's then time to move on to the

18:38

second section of choosing a business

18:41

model. Now before we actually dive into

18:44

what business models are out there and

18:45

which one you should choose, let's first

18:47

understand what I call the SAS curse.

18:49

Okay, so as software engineers, we are

18:52

pretty much programmed to think of SAS

18:54

when it comes to creating a business.

18:56

And why shouldn't we, right? We see

18:58

startups being valued at billions of

18:59

dollars. We hear about massive exits. We

19:02

look up to figures like Elon Musk and

19:04

Jeff Bezos and Marcus Zuckerberg. And

19:06

that's why it's no wonder that there

19:07

there legit millions of software

19:09

engineers trying to build the next

19:10

Facebook or Google, right? And I refer

19:12

to this as the SAS curse. And

19:14

unfortunately, it is a legitimate curse

19:17

plaguing software engineers. Sure, you

19:19

can follow this path if you want. You

19:21

can try to create the next Facebook or

19:23

Google. But do you actually realize that

19:25

there are countless other opportunities

19:27

available to you? And in my in my case,

19:30

like in my situation, I would even argue

19:31

that those opportunities are much

19:33

better. And as a software engineer, your

19:35

real advantage lies in your deep

19:37

understanding of technology and ability

19:39

to create using that understanding. So

19:41

you can always quickly adapt to new

19:43

advancements and leverage code to solve

19:44

technical and nontechnical problems. And

19:47

if we decide to just step outside of

19:49

this SAS bubble that we place ourselves

19:50

in, we'll see that there are many other

19:52

solutions we can build. Solutions that

19:54

don't have to follow the traditional SAS

19:56

model. And the possibilities are pretty

19:58

much endless if you're willing to think

20:00

creatively and break out of the mindset

20:02

that SAS is the only way to succeed. If

20:04

you're wondering like, okay, but you say

20:06

that, but what is there for me to do

20:07

outside of SAS? Well, let's actually

20:10

take a look. So, what business model

20:11

should you actually choose? The answer

20:13

is pretty much simple. You need to

20:14

choose a model where you can leverage

20:15

code. And there's two main paths that

20:17

you can follow when it comes to

20:18

businesses as a software engineer. You

20:20

either got to go the product based

20:22

model, right? So, you're going to create

20:23

and sell software products directly to

20:25

customers. So this would includes SAS.

20:28

This would include a subscriptionbased

20:29

tool or software that's licensed to

20:31

other businesses or developers. Or B,

20:33

you would do a service-based model. So

20:35

you can use your own coding skills to

20:36

provide a service such as maybe

20:38

automating processes, consulting or

20:41

building custom solutions for clients.

20:43

And your software supports the service,

20:44

but the revenue comes from delivering

20:46

that service. I created a software

20:48

completely from scratch, pretty much

20:49

just use utilizing Python that helps

20:51

analyze data. So we input data into it

20:53

and it helps analyze it. And I spent

20:55

about a month and a half on creating

20:57

this software. And while I can

20:59

technically have this as a SAS, I

21:01

decided to use this on a service-based

21:03

model. So I have this on a back end to

21:05

help me with my actual service that I'm

21:07

providing. And it just supports the

21:09

service. It's not the literal service.

21:11

It just supports it and the revenue

21:12

comes from me delivering that service.

21:14

I'll talk about that later. But in this

21:17

in this case, if you're deciding to

21:18

truly look, should do I go with a

21:20

product based model or a service based

21:21

model, you need to identify your actual

21:24

strengths, weaknesses, and unique

21:25

advantages because that's what's going

21:27

to guide your decision. So if you

21:29

remember, I said only move here if you

21:31

did the action steps for the first

21:33

section. This is what I meant. Your self

21:34

assessment, your strengths, weaknesses,

21:36

and unique advantages should guide your

21:38

decision here. So you need to choose the

21:40

model that gives you the most leverage

21:41

based on your long-term vision. So

21:43

should do you just remember that product

21:45

based models they have a higher ceiling

21:46

for growth but they are more challenging

21:50

to get off the ground. So you would

21:52

maybe I would only recommend you guys to

21:54

go to product based model if you have

21:56

somebody in your network or experience

21:57

that will give you that leverage over

21:59

other people. If you don't have anybody

22:00

in your network or experience to

22:02

actually help support that I would not

22:04

start off from a productbased model. In

22:06

my opinion, in my personal opinion, I

22:08

believe it is not only a little bit

22:10

difficult to get started, but the

22:11

opportunity cost of not doing a

22:13

service-based model when you don't have

22:14

the proper backing that you need for a

22:16

product based model is just going to

22:17

hurt you in the long term. And with a

22:19

service-based model, sure, your ceiling

22:21

might be a bit lower, but at least

22:23

they're easier and faster to start. So,

22:24

they allow you to generate revenue a lot

22:26

more quickly within days, if not weeks,

22:28

right? And essentially, you need to

22:31

choose a path that best fits your

22:33

skills, vision, and risk tolerance. So,

22:35

as I mentioned before, if you take a

22:37

look at your location, network, and

22:39

experience, and you have an extremely

22:40

overwhelming advantage, this isn't going

22:42

to be many of you, to do a product based

22:44

model, product based business, you can

22:46

do so. But for many of you, myself

22:48

included, when I when I started up, I

22:50

did a service-based model. So, you can

22:52

utilize utilize code to actually create

22:55

a software that supports a service, but

22:57

the revenue comes from delivering that

22:58

service. There is a little caveat here

23:01

in that many of you could possibly

23:04

instead of literally just doing

23:05

consulting, you could do you could build

23:07

custom software solutions for other

23:09

people. So you can kind of be a quote

23:11

unquote staffing company in a sense

23:13

where you have your own developers and

23:15

you create custom software for other

23:17

companies. In that sense, you're not

23:19

technically a SAS, but you create

23:20

multiple SASes for other people, right?

23:22

So technically, you're still a

23:23

service-based model. And it doesn't

23:25

really matter which one you choose.

23:27

You're whatever one you choose, you're

23:28

going to have to do market demand for,

23:30

right? And the important thing here is

23:33

that once you've actually chosen your

23:35

business model and the one that ideally

23:38

provides you the most leverage, so the

23:40

one that ideally fits the best with your

23:43

network, location, and experience. Then

23:46

the next crucial step is to understand

23:48

the market demand for your solution. So

23:50

no matter how skilled or innovative you

23:52

are, your business can only succeed if

23:54

there is sufficient demand for what

23:56

you're offering. If you're offering

23:57

something, but nobody wants it, then

23:59

you're not going to get any money and

24:00

it's just going to fail. So you have to

24:02

make sure that whatever it is you're

24:03

offering, people actually want it. And

24:05

pretty much the best way of finding this

24:07

out is doing market research. So market

24:09

research is essential to determining

24:11

whether your solution effectively

24:12

addresses the pain points of your target

24:14

audience. And if you'll notice, I

24:16

highlighted pain points here because

24:18

once again, this isn't talked about

24:20

often, but this is the most important

24:21

part when it comes to doing market

24:23

research. Any solution that you'll be

24:24

creating, right? Any problem you're

24:26

trying to solve, it needs to be one

24:27

that's causing pain to your customer or

24:30

the person you're trying to solve it

24:31

for. So, if we take a look at what are

24:34

the biggest pains in the world right

24:36

now, right? Outside of let's say

24:37

physical pain, right? You'll see beauty

24:40

companies doing extremely well because a

24:42

lot of it has to do with insecurities,

24:43

male and female insecurities. So both

24:45

boys and girls, they have certain

24:47

insecurities and it's a really big pain

24:49

point for them. Hence why these

24:51

companies offer solutions for these pain

24:53

points. Since we're software engineers,

24:55

we're not going to be directly be able

24:57

to spot the pain points like that as

24:58

easily as that. But if we just spend a

25:01

little bit more time and utilize our

25:03

creative thinking skills, we'll start to

25:06

understand the pain points in certain

25:07

businesses. I'll bring a couple examples

25:09

later down the line, but just understand

25:12

that you need to understand what the

25:13

pain points are for the customer that

25:15

you're going to serve, whether be it

25:17

you're doing a service-based business or

25:19

a product based business. And you can do

25:21

this a lot of ways. My when I personally

25:24

started out, I analyzed the current

25:26

trends in the market. I decided to look

25:28

at my competition to see what they were

25:30

doing. And I just looked at the market

25:32

saturation as well to identify any

25:34

potential opportunities that people

25:35

weren't taking advantage of. So in my

25:37

case when I started off when I created

25:38

this essentially AI data analytics

25:41

company nobody at the time in my area

25:44

had that. There was just pretty much

25:46

normal data analytics people that they

25:49

would hire or usually from the big four

25:51

right deote and TPWC and things like

25:54

that but there was no small business

25:56

that was doing this. So I'm like okay I

25:58

found the gap and that was the

26:00

opportunity they got into. And for

26:02

product based businesses, you should

26:04

focus more so on the scalability and the

26:07

long-term relevance of your product. So

26:09

if you're doing market research and

26:11

you're trying to look at competition or

26:12

you're trying to understand the pain

26:13

points of of the customers, the

26:16

companies that you need to take a look

26:17

at are those who have been in it for a

26:19

long term, right? They're they're

26:21

they're in it for at least 5 to 10 years

26:24

and they've scaled to quite a large

26:27

degree. For service based models, it's

26:30

more so understanding where you can find

26:33

the un underserved areas, right? So the

26:37

goal is to specialize your skills in the

26:40

place where you can have the most

26:41

significant impact because the place

26:43

where you can have the most significant

26:44

impact means the place where you will

26:46

generate the most value which means by

26:48

law you will get the most in return for

26:50

as well. Right? So for product based and

26:53

service based it's going to be kind of

26:55

different focuses that you're going to

26:56

take a look at when it comes to

26:57

analyzing current trends understanding

26:58

competition as well as addressing the

27:01

market saturation right and last but not

27:03

least is also important to consider how

27:05

your offer actually fits into the larger

27:07

ecosystem of things and whether there's

27:09

a sustainable need for it. So

27:11

sustainable is a key word here because

27:13

if let's say when COVID took place,

27:15

right, and people were selling masks and

27:19

hand sanitizer, that was a s that that

27:22

wasn't necessarily a sustainable need.

27:23

That only lasted for one or two years,

27:26

right? But then now things are back to

27:27

normal. So those companies that made a

27:30

killing off of those selling those now

27:32

they're probably not doing too hot

27:34

because there wasn't a sustainable need

27:35

for it, right? So all the research you

27:37

do here will validate your business

27:39

idea. It will ensure that you're

27:41

creating a solution that meets real

27:42

market demand and it's also setting the

27:44

stage for long-term success. And once

27:46

you actually have your business model,

27:48

you you know looked at your market

27:50

demand as well. So you took a look at

27:52

your competition, you identified the

27:54

pain points, now what you need to do is

27:56

you need to create an MVP. So a minimum

27:58

viable product. The main reason here is

28:00

because before you go and just fully

28:03

invest your time, energy, and money into

28:05

building your solution, you need to

28:07

first test it. You need to first make

28:09

sure that whatever it is you're

28:11

building, people actually want it. As

28:12

much market research as you do, as many

28:15

surveys as people fill out, as many

28:17

questions as you ask, you're never going

28:19

to get the true answer to your question

28:21

until you test it right then and there,

28:24

until you test the solution that you

28:26

create, right? And that's where an MVP

28:28

comes in. So an MVP is essentially a

28:30

streamlined version of your product or

28:31

service that includes only the essential

28:33

features needed to test your concept

28:35

with real users. So I want to highlight

28:37

this only the essential features, right?

28:40

You don't need to add in anything extra

28:42

and just your core essential feature.

28:45

That's all that needs to be in an MVP.

28:47

The main goal of the MVP is to quickly

28:49

assess market interest and gather

28:51

feedback before committing to a

28:53

full-scale launch. So by developing an

28:55

MVP, you essentially avoid spending

28:56

excessive resources on features or

28:58

services that people might not resonate

29:00

with. Instead, you focus on solving the

29:02

singular core problem effectively. It

29:05

can be something very small, but if it's

29:08

at least the MVP is tailored to solving

29:10

one problem and solving that problem

29:12

really well, that's all you need. And so

29:14

whether you're creating software for a

29:16

product based model, or you're offering

29:17

a service through a consultation or

29:18

agency, your MVP will provide valuable

29:21

insights into what works, what doesn't,

29:23

and what your customers truly need and

29:26

want. Right? So this iterative process

29:28

allows you to refine your offering,

29:30

gather user feedback and pivot if

29:31

necessary, all without the risk and

29:33

expense of launching at full scale. So

29:35

this is largely if this is pretty much a

29:38

must for all product based business

29:40

models. With service based business

29:42

models, you'll still have to do an MVP,

29:44

but you wouldn't necessarily go spend

29:46

too much time on it. You can probably

29:48

get away with one or two kind of sample

29:50

tries of it, right? One or two MVPs that

29:52

you create and then test it out. But

29:54

with a product based model, you

29:56

definitely need to have at least I would

29:58

say three to five MVPs that you do

30:00

because each time you create the MVP,

30:02

you're going to get feedback on it and

30:03

then change and possibly modify things

30:05

as you know new and more and more people

30:08

decide to test what it is you're doing

30:09

as you get more feedback and as you

30:12

potentially pivot into something

30:13

completely different, right? And once

30:15

you've pretty much already cho chosen

30:17

your business model, you've done your

30:18

market research, you've created your

30:20

MVP. So now you know your solution is,

30:23

you know, working and you decide to go

30:25

all the way into this into you creating

30:26

an actual standardized solution, a big

30:28

solution, you need to understand the

30:30

revenue streams for how you're going to

30:31

make money with that business model,

30:33

right? So once you have the business

30:34

model and an MVP or at least a clear

30:36

idea of what you'll be offering if

30:38

you're a service-based business, your

30:40

next crucial step is to understand your

30:41

revenue streams. So establishing how

30:44

your product or service will generate

30:45

income is key to ensuring the

30:46

sustainability and profitability of your

30:48

business. For a project based model,

30:50

revenue could come from subscriptions,

30:52

one-time sales, licensing fees, or

30:55

premium models where you provide basic

30:56

features for free and then charge from

30:58

premium functionality. So you'll largely

31:01

see, right, if we're taking a look at,

31:03

for example, we saw that Photoshop and

31:05

stuff changed from a one-time fee to now

31:08

a subscription model, right? And then

31:10

for example Microsoft Windows and Word

31:14

and stuff those are licensing softwares

31:16

right you pay licensing fee for those.

31:18

For Google for example it's a premium

31:20

model but you can upgrade. So Google

31:22

Drive if you want more storage you have

31:24

the 15 GB for free. If you want more you

31:26

upgrade and that's kind of the premium

31:29

functionality for service based models.

31:32

Your most common revenue streams will be

31:34

either hourly billing, retainer

31:36

agreements, so monthly or hour, you

31:38

know, just any type of retainer, project

31:40

based pricing, or even performance-based

31:42

fees. How well you do, you take a

31:44

certain percentage of so diver

31:46

diversifying your revenue streams when

31:48

possible is also essential. For

31:50

instance, if you offer a core service,

31:52

you could also provide an add-on at an

31:54

additional cost. In case of a SAS

31:56

product, for example, you might

31:57

introduce different pricing tiers

31:58

related to your software. But it's the

32:01

important thing here is you need to

32:02

consider the scalability of each revenue

32:04

stream and how they align with your

32:05

long-term business goals because you

32:07

need to make sure that your revenue

32:08

streams meet the needs of your customers

32:10

while also helping you predict cash flow

32:13

and making from decisions that will

32:14

drive growth over time. Now the main

32:17

reason I bring this up is because when I

32:18

first started my business I was actually

32:20

do billing hourly for all the projects

32:22

that I was doing and this ended up down

32:24

the line becoming a big problem. The

32:26

main reason being as we got more and

32:29

more clients, we started needing more

32:31

and more personnel to actually take care

32:32

of these projects and we sometimes had

32:35

to use the same person for numerous

32:38

projects and even though they were

32:39

spending let's say the same amount of

32:40

time on both for one they could be doing

32:42

better work and the other they could be

32:44

doing worse work. So what ended up

32:45

happening is you would let's say have 80

32:47

hours on one project 80 hours on one

32:49

project but the quality wouldn't

32:50

necessarily be the same and down the

32:52

line this was causing us problems. So we

32:55

changed to a project fee essentially now

32:58

basis and by a project based pricing

33:01

what we have now for example if you take

33:02

a look at I'm recording this on August

33:04

18th so and already 18 18 days has gone

33:08

by in August and if you take a look

33:10

we're already at let's see 50,000 there$

33:13

105,000 so $113,000

33:17

of revenue and this came from four

33:19

clients we have one client here that

33:20

paid us $55,000 for the project another

33:23

that paid $25,000 this $8,000 was a

33:25

change order and this $25,000 is another

33:29

new project. But nevertheless, this way

33:32

instead of billing hourly, we now bill

33:35

on a project basis. So we estimate how

33:37

long that project will take us and what

33:39

we need to do and we build them an

33:41

amount in accordance of that. We no

33:43

longer do it hourly. The main reason

33:45

here is because we now have a very good

33:47

estimate as to how long it's going to

33:49

take us. We have a standardized system

33:50

that we always use and we make sure that

33:52

before we onboard the client. We know

33:55

that it's going to take us this amount

33:56

of time. We take a look at their

33:57

internal systems. We take a look at the

34:00

data beforehand. So before we even

34:01

onboard them, we know how long it's

34:02

going to take us to help them. And hence

34:04

why before we even start working with

34:06

them, we know which pricing tier they'll

34:07

fall into. Hence why you see the price

34:09

discrepancies here. We have a couple

34:11

models that we have a couple tiering

34:13

models that we have that people can

34:14

actually go into and based on their

34:16

needs how long the project will be the

34:18

price increases but in this case we also

34:20

have what are called change orders. So

34:22

in case we do a project and let's say

34:24

they didn't like something or they need

34:26

something else changed, maybe they

34:27

forgot to include something in initial S

34:29

so the statement of work, we have an

34:32

offer of essentially a change order

34:34

where they pay, you know, a smaller

34:36

amount of money to just have one thing

34:38

either changed or added. One small thing

34:40

either changed or added. But in this

34:42

case, when you take a look at this,

34:43

right, so you'll see $113,000 in about

34:46

18 days. But this isn't all profit,

34:48

right? This is revenue. and I have to

34:50

take out my costs, my expenses, right? I

34:53

have to pay the team. So, at the end of

34:55

the day, while this might look like six

34:57

figures, my profit is not six figures in

35:00

half the month, right? So, that's why

35:02

it's important for you to understand the

35:03

revenue streams and how you'll be

35:04

potentially making money in a business.

35:06

And I always talk about revenue, but

35:08

what's really important are your

35:10

profits. How much are you actually

35:11

taking home? How much are you putting in

35:12

your pocket that you can use later,

35:14

right? And last, but not least, let's

35:16

take a look at our action items. So when

35:19

it comes to actually choosing a business

35:20

model, well the first thing you need to

35:22

do is you need to choose between a

35:24

product based or a service based

35:25

business model. And the thing that's

35:28

really going to help you do that is your

35:29

self assessment. So your strengths,

35:31

weaknesses, and your unique advantages,

35:32

which is your location, your network,

35:34

and your experiences. Combining all of

35:36

those will allow you to actually form

35:38

the decision of okay, do I want to do a

35:40

product based or a service-based? I

35:43

mentioned before, I would recommend for

35:44

90% of you to do a service-based model.

35:46

It's easier to start, faster to get

35:48

running and you can instantly get money

35:50

through straight up front. Sure, the

35:51

ceiling is low, but it's a lot easier.

35:54

And that's the main thing here. For a

35:56

product based business, it's actually a

35:57

lot harder. You're going to need a lot

35:58

of capital upfront. But as I mentioned,

36:00

if you're part of the 10% who has that

36:02

overwhelming unique advantage, either

36:04

through a network when you know somebody

36:06

who can help you or through your

36:08

experience, maybe you've worked for a

36:09

startup before, or even let's say

36:11

through your location. you're located

36:13

at, let's say, techub or something like

36:15

that, you can definitely do the product

36:17

based route as well. So, I don't want to

36:18

discourage you from anything. It's just

36:20

for many of you, I I believe a

36:22

service-based model would just be a lot

36:23

more beneficial. And for those of you

36:25

who are able to do a product based, hats

36:27

off to you. Then once you do choose your

36:29

business model, either product based or

36:31

service-based business model, you need

36:32

to analyze the market. So you need to

36:34

research your market to understand your

36:36

competitors overall trends that you're

36:38

seeing and most importantly you need to

36:40

identify the primary pain point your

36:42

business will solve. So this is

36:43

extremely important that the pain point

36:45

over here I talked about how when it

36:48

came to beauty right people were

36:50

insecure about maybe their looks or

36:52

whatever the case it is. So it's really

36:54

easy to look at the pain point in the

36:55

beauty niche, but as software engineers,

36:57

whenever we're creating problems to

36:59

whenever we're creating solutions to

37:00

problems, it might not be too evident as

37:02

to what the pain point really is. So

37:04

it's really important for us to double

37:05

down and really find that pain point so

37:08

we can use it to create our own

37:10

solution. And once we hone down on that

37:13

painoint and we have a business model,

37:14

whether we're going to do a product or a

37:16

service, we then need to create an MVP,

37:18

a minimum viable product. So once you

37:21

create the minimum available product, we

37:22

need to ensure that it only focuses on

37:24

the core problem. Nothing more, nothing

37:26

less. So it doesn't matter if you're

37:28

offering a product or a service, you

37:30

still need some sort of an MVP. And you

37:32

need to keep it so focused on solving

37:34

that one specific problem effectively

37:36

and efficiently without adding any

37:38

unnecessary features that's just going

37:40

to confuse the client, right? And once

37:43

you actually have these set up, once you

37:45

have your business model and you created

37:47

the MVP and you sort of know the pain

37:49

point of your targets, your pain point

37:51

of your target customer, you then need

37:54

to start looking into acquiring your

37:57

first 10 to 20 clients. So this is

38:00

probably the most important section of

38:01

the video here. So I urge you to pay

38:03

careful attention here. But without

38:05

further ado, let's let's just get right

38:06

into it. So getting your first 10 to 20

38:09

clients right off the bat, what I

38:11

recommend is you need to leverage your

38:13

network. Okay, the best way to get your

38:15

first few clients is to utilize your

38:17

network. And there's really the big

38:18

three as I call it in your network. So

38:21

you have your inner circle, right? So

38:23

these are your close friends, family,

38:24

and trusted colleagues. So what you need

38:26

to do is reach out to these people.

38:28

These are the people you know well and

38:29

can easily approach for support or

38:31

feedback or any referrals. And while

38:34

they might not always be directly in

38:36

your target industry, they might not be

38:38

your target customer, they can probably

38:41

most likely connect you with somebody

38:43

who is, right? And when you're talking

38:46

to your inner circle, do not be afraid

38:49

to ask for big favors. Okay? These are

38:52

the people who are closest to you. Take

38:53

advantage of that. Take note of who

38:55

helps you. And sure, you can pay it back

38:57

to them tenfold later on, but for these

39:00

people, really go out of your way to ask

39:02

for help or ask them to do something for

39:04

you. This is your inner circle, right?

39:06

They wouldn't mind asking that of you.

39:09

So, you shouldn't mind asking that of

39:10

them. This is what the inner circle is

39:12

all about. Everybody's got each other

39:14

back. And then once we kind of go out

39:16

outside of our inner circle, we then

39:18

have our professional network. So, these

39:20

are mainly our co-workers, clients if

39:23

applicable, right? and acquaintances.

39:26

These are people you've probably worked

39:27

with or just met professionally and you

39:29

have direct insights or connections in

39:31

your field. So these people can provide

39:33

referrals, introductions or they can

39:35

potentially become clients themselves.

39:37

So once again, you should most

39:38

definitely reach out to these folks as

39:40

well and you should definitely reach out

39:41

to your professional network. Now with

39:42

these people, you got to be a little bit

39:44

careful with regards to asking for big

39:46

favors, but you can still kind of do so

39:49

given the right time. Then last but not

39:51

least, we have the extended network. So,

39:53

these are essentially all the

39:55

individuals you met through events,

39:56

social media, or just mutual connections

39:58

who aren't really close to you, but

40:00

they're still valuable contacts and you

40:02

have them in your contact phone book,

40:03

right? So, this group can include

40:05

influencers, just industry leaders,

40:06

people you've engaged with in

40:08

communities, right? Or even the shop

40:10

owner down the street that you usually

40:12

buy from. And they can help amplify your

40:14

message and connect you with potential

40:15

clients through their own networks. Or

40:17

once again, they can potentially become

40:18

your own clients. But with these with

40:21

these sort of individuals, when you're

40:22

reaching out to them, you got to

40:23

understand that they are in your

40:25

extended network. So, I'll get into how

40:27

to discuss how to actually reach out to

40:29

those specifically later on. But these

40:31

are really the three tiers of how you're

40:33

going to be acquiring your first few

40:35

clients, right? You're first going to

40:37

run through your inner circle. If you

40:38

don't get any luck there, you're going

40:40

to go to your professional network. If

40:41

you don't have any luck there, then

40:42

you're going to go to your extended

40:43

network. If you do what I'm telling you,

40:45

you will 100% find at least one person

40:48

from one of these. Right now, the second

40:51

point I want to talk about when it comes

40:52

to getting your first 10 to 10 10 to 20

40:54

clients is the most important. So, I

40:57

call this grabbing life by the horns.

41:00

And the most underrated and overlooked

41:03

method for acquiring clients is meeting

41:05

them in person. Now, you'll realize I'm

41:07

not going to talk about ads. I'm not

41:09

going to talk about cold email because

41:11

to be honest, all these gurus are lying

41:13

to you. Okay? They sit there tell you

41:16

about cold emails. They tell you about

41:17

ads. But they don't tell you that the

41:20

only time you should run ads. The only

41:22

time you should run cold email is when

41:24

you're already at least making 15 to

41:25

$20,000 a month from your offer, right?

41:29

So, it's when you know your offer is

41:31

doing well. It's when you know it's

41:32

working. If if it's the first time

41:34

you're doing something, you just

41:36

throwing money at advertising without

41:39

even knowing how to create a good ad,

41:40

you're just going to sink. Okay? And

41:42

when it comes to grabbing life by the

41:43

horns, you cannot afford to be timid,

41:47

shy, or afraid of rejection. You need to

41:49

remember the doctor patient analogy. So,

41:52

this is something I always like to use

41:53

and this is something that really helped

41:54

me when I was starting off. You need to

41:56

imagine that you're a doctor and you

41:58

imagine you spot a tumor on a patient's

42:00

X-ray. Okay? So, a patient comes in in

42:03

your office, they take an X-ray, and

42:05

then you spot a tumor. You would do

42:07

everything in your power to help that

42:09

patient recover because their health is

42:11

on the line, right? And what you need to

42:13

do is think, okay, if I would do that

42:16

for my patient, if I was a doctor, as a

42:18

business owner, you need to treat your

42:20

prospects the same exact way. You need

42:22

to approach them with the mindset that

42:23

you have a solution to their problems,

42:25

right? Your offer is the relief to their

42:28

pain. It's their medicine. It's their

42:30

life-changing medicine that's going to

42:31

save their lives. So, you need to do

42:33

everything in your power to ensure that

42:35

they hear about it because just like the

42:36

doctor, you have the tools to help them

42:38

overcome their pain and potentially save

42:40

their life. Excuse me, got to give a

42:43

quick water break. But let's go ahead

42:45

and actually see real world examples of

42:48

client acquisition using grabbing life

42:51

by the horns. And right off the bat,

42:53

let's talk about my case, right? So

42:55

boom, how I got the one of pretty much

42:58

my first 25 clients I would say which

43:02

came from grabbing life by the horns as

43:04

I call it. So as I mentioned before a

43:06

majority of my clients came actually

43:08

from inerson client acquisition. Most

43:10

came from me pretty much wearing a suit

43:12

and a tie and pitching businesses in

43:14

person. Initially I just approached

43:15

local businesses that I was already

43:17

familiar with as a regular customer. So

43:20

places I frequently visited and believed

43:23

that it could truly benefit from my

43:24

services. So anywhere that I was kind of

43:26

like a regular ant and I thought, okay,

43:28

I think these guys could potentially

43:29

benefit from my services, I just went in

43:31

and gave it a try. So I had my suit and

43:33

a tie. I had my business card with me

43:35

and I had my company website on a QR

43:37

code on the back of the business card

43:40

and I had a portfolio of case studies

43:42

like a physical kind of binder of a few

43:44

case studies that I had worked on

43:45

beforehand, a few companies. And I

43:47

remember one of my most memorable

43:48

approaches was pitching my services to a

43:50

bakery. And if you're wondering, a

43:52

bakery, that was exactly my thought,

43:54

too, because I never thought that a

43:55

bakery would utilize my services. I was

43:57

always going for, since we were doing

43:59

B2B, I was always going for a lot bigger

44:02

companies more. So, retail stores,

44:04

clinics, healthcare facilities, right?

44:06

Home health, hospices, and things like

44:09

that. Businesses with a lot of money,

44:12

primarily businesses doing over $10

44:13

million a year, right? And the main

44:16

reason I actually sparked this idea of

44:17

me approaching a bakery is because every

44:19

time I went to buy a bread or pastry,

44:21

the owner would always give me an extra

44:22

piece. And I always understood it as,

44:25

you know, goodwill. He was being

44:26

generous. But one day I would always

44:28

ask, I'm like, "Okay, why is it like

44:30

every time I come in, you give it to me

44:32

as well?" And I noticed if I came in a

44:34

little bit early in the day, I wouldn't

44:35

necessarily get it. But if I came in at

44:37

night when they were about to close, I

44:39

would always get it. And he told me,

44:41

he's like, "Well, if I don't give it to

44:43

you, I'm going to throw it away anyway

44:44

because we're making way too much." So,

44:46

the problem was the bakery couldn't get

44:48

an accurate forecast on their demand and

44:50

thus would overproduce goods and would

44:52

have to discard them at the end of the

44:53

day. So, they were losing pretty much

44:55

hundreds of dollars every single day due

44:57

to overproducing goods, be it breads,

45:00

pastries, anything pretty much that

45:02

people would come in to purchase. And I

45:04

realized I'm like, wait, we could

45:06

potentially help them because uh we of

45:09

course we do data analytics and I

45:11

realized we can potentially forecast the

45:12

demand for them. So I pitched my

45:14

services. I said, okay, we can do free

45:16

work for you for one product, right? We

45:17

decided it was going to be breads as

45:19

that was the most popular product and if

45:21

you pretty much see success with it,

45:23

let's go ahead and do a paid contract

45:25

for the rest of the items, the rest of

45:26

the pastries that you have. And the

45:28

owner agreed. So we ended up actually

45:31

working for free. We did a free demand

45:33

forecast for the breads. It ended up

45:35

actually being perfect and they ended up

45:36

saving a lot of money through that. And

45:38

then we did paid work for the rest of

45:39

the items. But there was a very

45:41

important lesson learned here. It was

45:42

that opportunities are all around you

45:45

every single day. You just need to be

45:47

sharp enough to recognize them and bold

45:48

enough to seize them. In my case, the

45:50

opportunity was that I was a regular at

45:52

this place, right? And I just happened

45:55

to remember that the one time

45:57

conversation that I had with the owner,

45:59

he told me that, you know, they always

46:01

throw away breads and other goods

46:03

because they make way too much. So I

46:04

knew that was a problem. It was a pain

46:06

point that I can solve. And I was bold

46:08

enough to actually go in in person and

46:10

offer a solution to that, right? So two

46:12

things had to be two things had to

46:14

happen. Me spot the opportunity and two

46:17

me bold enough to seize the opportunity.

46:19

So this is exactly what I why I refer to

46:21

it as grab life by the horns. There's

46:24

always opportunity around you. You just

46:25

need to see it and actually seize it. So

46:28

that's just my example. Let's take a

46:30

look at two bigger examples. So ones

46:32

that led to billion-dollar companies. So

46:34

the second one that I want to talk about

46:36

is Ben Chestnut. If you don't know who

46:38

Ben is, he's the co-founder of

46:39

Mailchimp. Now many of you probably know

46:41

Mailchimp now as the email marketing

46:43

platform, but it actually originally

46:45

started as a web design company. And

46:47

after realizing that email marketing was

46:49

a common pain point for small

46:50

businesses, Chestnut began offering a

46:53

simple email tool. And it's actually

46:56

quite interesting to see that in the

46:58

case of Ben Chestnut who made an email

47:02

marketing solution. His first customers

47:04

didn't come from ads or cold emails. So

47:06

imagine a person makes his literal

47:09

business is all about sending cold

47:11

emails because that's the problem he

47:12

sees. And he doesn't get his first

47:14

customer from sending cold emails

47:15

himself. How ironic is that, right? But

47:18

what he did to get his first few

47:19

customers was he visited local

47:21

businesses in Atlanta where he actually

47:24

lived and he met those owners in person

47:27

and demoed Mailchimp and pretty much

47:29

showed them how he could help with their

47:30

marketing efforts. And these in-person

47:32

meetings got Mailchimp off the ground,

47:34

right? So, they had a plethora of

47:37

businesses that they met with, demoed,

47:39

and these businesses became customers of

47:40

theirs. And best of all, these early

47:43

customers didn't just help Trustnot

47:45

build the business, right? They also

47:47

provided the crucial feedback they

47:48

needed that shaped Mailchimp's

47:50

development later on. And the fact that

47:53

Trustnot actually built personal

47:54

relationship with all the clients

47:56

because he literally had to go in person

47:58

to deal with these people, it allowed

48:00

them to it allowed him to have direct

48:02

conversation with the folks. And this

48:04

means that any time he could just ring

48:06

them up on a cell phone or just go in

48:08

person and ask about what worked, what

48:11

didn't, and what features they actually

48:12

needed and wanted. Right? So the lesson

48:15

here is that don't underestimate the

48:17

value of personal outreach in the

48:18

beginning. Right? It can be the key to

48:20

gaining your first customers and also

48:23

setting your business up for sustainable

48:24

growth later on because these same

48:26

customers will not only validate your

48:28

business, but they'll also give feedback

48:30

on how you can improve it. And the third

48:32

example is you guys might be familiar

48:34

with it is Alexis Ohan. So the

48:36

co-founder of Reddit, right? And not

48:39

many people know this, but in the

48:40

initial stages of the company, Alexis

48:42

actually went to college campuses, tech

48:44

meetups, and conferences to talk

48:45

directly to his target audience about

48:47

their platform. They didn't run any ads

48:50

and they didn't do any other marketing

48:52

other than just going in person to

48:53

certain events and talking pitching

48:56

Reddit as a space for open discussion

48:58

and community building. And this was

49:00

essentially the entire point was to

49:02

encourage potential users to adopt

49:03

early, right? And the initial user base

49:06

which actually came from these inerson

49:07

engagements created what Reddit is

49:10

today. The initial user base not only

49:12

contributed to the growth of the

49:13

platform as a whole but also drove

49:15

product improvements based on feedback.

49:17

So before it became really popular and a

49:20

lot more millions of people started

49:21

using it, the first initial couple

49:23

hundred folks, they really honed in on

49:26

improving the product and all that

49:27

feedback Ohan used to create what Reddit

49:30

is now today. So while you have millions

49:33

and millions of people using it, the

49:34

entire backbone of it was really

49:36

probably constructed on the feedback of

49:37

maybe a couple hundred or thousand

49:39

people. And the lesson here once again

49:41

is opportunities are everywhere. You

49:43

need to spot them, seize them, and you

49:45

need to use personal outreach to land

49:47

your first few clients and build lasting

49:49

businesses, right? A lasting success. I

49:51

can't stress this enough, but inerson

49:54

in-person outreach is so extremely

49:57

powerful. Well, yes, we're we're in the

50:00

digital age now. Everybody's on social

50:02

media, but nothing beats that in-person

50:05

contact with somebody. And especially

50:08

nowadays where a lot of people are

50:10

always on the phone, they're always on

50:12

social media, they don't really

50:14

understand the importance of in person,

50:18

right? The actual importance of what

50:20

inerson meetings can do and inerson

50:22

client acquisition can do. And the third

50:24

thing that I want to talk about when it

50:25

comes to acquiring your first 10 to 20

50:27

clients is credibility hacking. So once

50:30

you actually start using Grab Life by

50:32

the Horns outreach strategy, you'll

50:34

naturally begin to acquire clients. So

50:37

some of these clients you might work

50:38

with for free to gain experience. Others

50:41

you'll probably charge a very nominal

50:43

fee. And a few you'll manage to charge

50:45

an amount that you're truly happy with.

50:47

But no matter how much they pay or don't

50:49

pay, these early clients are gold,

50:52

right? Because they help you build

50:53

something crucial, credibility. And this

50:56

is where what I call cred credibility

50:58

hacking comes into play. So what what do

51:01

you have now? You have a handful of

51:02

clients, right, from whom you

51:04

underpromised and overd delivered. So

51:06

this is once again an extremely key

51:07

point here that I want to emphasize.

51:10

I'll get into this later, but for any

51:12

client that you get, be it through like

51:13

if you're going in person or just asking

51:15

your network or anybody you're pitching,

51:17

you always want to underpromise but

51:18

overd deliver to really shock the

51:20

clients and make them think, "Wow, this

51:22

person did an amazing job. I I it was a

51:25

steal for me, right? And this

51:27

opportunity to pretty much showcase the

51:30

work you've done and how it's impacted

51:31

them. And the way you do this is not

51:34

through the typical testimonials that

51:35

you're familiar with, but what I call

51:37

the podcast style interviews. So, the

51:40

goal here is to move beyond the

51:42

standardized, oh, it was great working

51:44

with them testimonial that you see,

51:46

right? you you want to dive deeper you

51:49

into actually having maybe a deeper

51:50

conversation with them something that

51:52

feels authentic and valuable and not

51:54

something that's like scripted and just

51:56

oh okay here I worked with this person

51:58

it was really good this and that right

51:59

and these should be pretty easy for you

52:01

to set up because you personally

52:02

acquired these clients and likely

52:03

developed a relationship beyond just a

52:05

professional one so you should

52:07

definitely leverage that and what I

52:09

would highly recommend you do is you

52:10

essentially you conduct an interview

52:12

where you talk actually with these

52:14

clients about the specific work you did

52:15

for them. You ask them how they felt

52:17

before working with you, what challenges

52:19

they were facing, and how your work

52:21

helped solve these problems, right? And

52:23

you just want to let the client pretty

52:25

much tell their story. And you respond

52:26

in kind. You discuss the results you

52:28

were able to deliver and how it

52:30

positively impacted their business. The

52:32

key here is to make the conversation

52:33

feel natural and engaging, not scripted.

52:36

And this creates a compelling narrative

52:38

that potential clients can relate to and

52:40

trust. And the real key here is that

52:43

this doesn't only give you social proof.

52:46

It also positions you as an expert who

52:48

cares about solving your client's

52:50

problems. If you're spending that much

52:52

time, let's say an hour, hour and a

52:53

half, on interviewing a client for a

52:54

testimonial, that just goes to show

52:56

that, hey, this person cares this much

52:58

about their client, especially if you

53:00

know them on a first- time basis. If you

53:01

know some of their hobbies because

53:02

you've been talking about them about,

53:04

you know, outside of a personal

53:05

relationship, if you know that much

53:06

about your clients, then everybody can

53:08

see that connection. They'll be like,

53:09

"Wow, at least it's like these guys are

53:11

friends. Have been friends for like 5 or

53:12

10 years." And I want to emphasize this

53:14

again. These interviews are more than

53:16

just testimonials. They become trust

53:18

building content that showcases your

53:20

ability to deliver real results. So, if

53:22

I if I were to explain what a regular

53:23

business does, right? They acquire a

53:25

client, they get a basic review, they

53:27

make the review public, and they hope

53:29

more customers come in from that review,

53:30

right? And often times, if they get a

53:32

bad review, they're going to lose a

53:33

customer from that. So whereas what you

53:35

should be doing is you acquire your

53:37

client, you underpromise but you overd

53:39

deliver and then you do a podcast style

53:41

testimonial. And what this allows you to

53:43

do is what I call free value hacking and

53:46

also leads you to get new clients. But

53:49

free value hacking is essentially when

53:51

you now have your podcast style

53:53

interviews, right? Your podcast style

53:55

testimonials each I would say about an

53:57

hour long. If you can get it longer

53:59

that's perfect, but I would say an hour

54:00

is the sweet spot. and you've cover

54:03

you've captured a lot more than just

54:05

feedback, right? Like the entire hour

54:07

isn't about just the testimonial itself.

54:09

And these interviews are packed with

54:11

valuable insights into the unique and

54:13

common challenges that these businesses

54:15

specifically faced and how you help them

54:18

solve, right? And how you help sol them

54:20

solve this problem. And this content is

54:24

actually valuable not for the reason you

54:25

might think. It's not only it doesn't

54:28

only hold immense value because it's a

54:30

testimonial that showcases how good your

54:33

services are, but it also highlights not

54:37

only your success, but it offers

54:39

actionable information that other

54:40

business owners in the same industry can

54:42

benefit from. For example, if let's say

54:45

I interviewed the owner of that bakery,

54:47

right? And then another bakery happened

54:49

to see that interview and maybe they're

54:51

like, "Oh wait, I am also producing way

54:53

too much bread. how can I actually help

54:56

solve this problem? Because no bakery

54:58

owner is going to ever think of hiring

54:59

an anal like a data analyst to do that,

55:01

right? No baker is going to think of

55:03

that. Baker is probably going to try to

55:05

eyeball it or hypothetically, you know,

55:06

test it themselves or maybe they'll just

55:08

consider, okay, it's fine if I'm losing

55:10

$50 or $100 on that a day, right? But if

55:12

somebody sees that on an interview, the

55:14

baker must might be like, "Oh, I didn't

55:16

know I can think of a do I didn't know I

55:18

can do it that way." Right? because it's

55:20

so out of kind of scope for them in a

55:22

sense that they'll be able to get free

55:24

value from it. And this is where the

55:26

free value hacking comes in, right? The

55:28

entire point here is to repurpose your

55:30

testimonials, these podcast style

55:32

testimonials into educational content

55:35

that provides free value to potential

55:36

clients, right? And these are what are

55:39

known as lead magnets. So, we'll get

55:41

into this essentially in a future video,

55:43

but these lead magnets is essentially

55:46

free pieces of content that you have

55:48

that you use to get more and more

55:50

clients. And this this is extremely this

55:53

is probably the best lead magnet that

55:55

you can have is because not only a do

55:58

you have a testimonial that vouches for

55:59

your business, but b it can potentially

56:01

help pretty much any other industry or

56:03

any other business owner that has a

56:05

business similar to who you were

56:07

interviewing, right? And here's how it's

56:09

going to work. The businesses you've

56:11

helped most likely face challenges

56:13

similar to those experienced by others

56:14

in the same industry as them. Okay? So

56:17

whether it's improving efficiency,

56:18

boosting sales, or enhancing customer

56:20

retention, this is specifically what we

56:22

were doing. So this is my example,

56:23

right? So in our case, whether we were

56:25

improving efficiency, boosting sales, or

56:27

enhancing customer retention, our

56:29

conversations were always full of

56:31

valuable lessons that could help other

56:32

businesses improve their own operations,

56:34

right? And by repackaging these lessons

56:36

into digestible content, whether you

56:39

want to do it through blog posts, short

56:40

videos, or infographics, you position

56:42

yourself as a knowledgeable expert who

56:44

understands the specific pain points of

56:46

that industry. In my case specifically,

56:49

I had these interviews actually. I

56:51

didn't publish them anywhere, but I had

56:52

these interviews and I also created

56:54

actual PDF files. So, case study

56:56

breakdowns of these. And what I would do

56:58

is whenever I would pitch other people

57:00

in person, I would hand over the PDF

57:02

document and I would have the file I

57:04

would share with them either through an

57:06

email or something like a Google Drive

57:07

link where they could watch the

57:09

interview and see what it is that we're

57:11

talking about. And a lot of the times

57:13

even if we didn't end up working with

57:14

the person they took so much value from

57:16

that interview they applied it to their

57:18

own business and couple months down the

57:20

line they you know asked us oh hey we

57:23

actually looked at the interview we we

57:25

implemented it and we're now up this

57:28

much money or we had this success and

57:30

we're really happy to see that because

57:32

down the line these people can always

57:33

become our clients. So offering this

57:35

free actionable content not only

57:38

attracts potential clients but also

57:40

builds trust and showcases our ability

57:41

to deliver results. And last but not

57:44

least, when it comes to acquiring

57:45

clients, if you've actually followed the

57:47

steps so far, you've already likely

57:49

secured at least one paying client,

57:52

right? And you need to actually now

57:54

leverage that relationship by asking for

57:56

a referral. And to incentivize them to

57:58

actually give you that referral, you can

57:59

offer them something of equal value. So

58:01

you can offer like a discount, you can

58:03

do a gift card or you can have as an

58:06

example a free month of your service,

58:08

right? And this simple request can open

58:10

doors to new clients within network and

58:12

it can help your business grow through

58:13

word of mouth alone. To this day with my

58:16

business, it's grown completely through

58:18

word of mouth and inerson client

58:19

acquisition. I have I have sure I have

58:22

done ads. I've done cold email, but that

58:24

was only after I had a certain offer I

58:27

was testing. And actually, I didn't get

58:29

too many clients from cold emails or ads

58:31

because I was always testing something

58:33

new, right? I didn't want to go through

58:35

the hassle and had the money to spend.

58:36

So, I wanted to test that with the money

58:38

that I had. But nevertheless, 99% of my

58:41

clients have come through in person and

58:43

word of mouth. And that's actually the

58:45

highest highest paying clients as well,

58:47

interestingly enough. And beyond the

58:48

referrals, what you need to do is you

58:49

need to consider forming strategic

58:51

partnerships with other B2B businesses

58:52

that you've helped. For instance, if

58:54

you've, let's say, developed custom

58:56

software that automates invoicing,

58:57

right? You can partner up with a

58:59

bookkeeping or an accounting firm and by

59:01

bundling your automation software with

59:03

their own services, they add more value

59:05

for their clients and you gain new

59:08

customers and a percentage of the

59:09

revenue, right? And in return, you

59:12

pretty much expand your reach. you gain

59:14

access to a new client base and you

59:16

don't have to worry about spending any

59:18

money or going through the hassle and

59:20

time of finding these clients on your

59:21

own. Right? So, this creates a win-win

59:23

scenario where both businesses benefit

59:24

from the partnership while growing their

59:26

customer base. Now, when it comes to the

59:28

action items for your actual finding

59:31

your first 10 to 20 clients, here is

59:33

what you need to do. So, first and

59:36

foremost, you need to leverage your

59:37

network. Okay? And we talked about the

59:40

three the big three, right? your inner

59:41

circle, your professional network, and

59:43

your extended network. So, you need to

59:44

reach out to your close friends, family,

59:45

and trusted colleagues. You need to ask

59:46

for any referrals if you can, any

59:49

support and feedback about what you're

59:50

doing. And don't be afraid to request

59:52

big favors. These are the people most

59:55

willing to help you. Always keep that in

59:56

mind. Afterwards, you need to reach out

59:59

to your professional network. So, you

60:00

need to reconnect with any former

60:02

co-workers, clients, acquaintances,

60:04

school buddies from university, whatever

60:06

the case. Ask for introductions,

60:08

referrals, or even consider them as

60:10

potential clients. If possible, then you

60:13

need you need to look at your extended

60:14

network. So any influencers, industry

60:16

leaders or mutual connections, your

60:18

mentor events, social media or online

60:20

communities, you need to actually use

60:22

them to amplify your message and connect

60:24

you to other potential clients. Okay?

60:26

And once you actually leverage your

60:28

network, once you find these people that

60:30

you can reach out to, you need to adopt

60:32

a doctor patient mindset. Okay? So, you

60:35

need to approach potential clients with

60:37

the confidence of you having the

60:40

solution to their problems. You can't

60:42

fear rejection and you need to treat

60:43

your offer as a relief they need just as

60:46

a doctor would with a patient. So,

60:48

always keep that in mind. And with

60:49

anybody that you're meeting, I would

60:51

highly recommend prioritizing

60:53

face-to-face meetings over virtual ones

60:55

because face-to-face meetings build

60:56

stronger relationships and also shows

60:59

them your energy and expertise while

61:01

demonstrating how your solution can help

61:03

solve their problems. And people

61:05

whenever they usually meet in person,

61:06

they get to trust you a bit more because

61:08

they think, "Okay, this person went out

61:10

out of their way to come physically to

61:12

this location despite their busy

61:14

schedule, right?" And once you've

61:16

actually met your clients in person and

61:18

you've already landed a few clients and

61:20

you've done work with them, you need to

61:22

do what I call the credibility hacking.

61:24

Okay? You need to leverage your early

61:26

clients by conducting podcast cell

61:28

interviews. You need to dive into the

61:29

specific challenges they faced, how you

61:31

helped them, and the results you

61:32

delivered. And you need to keep it

61:33

conversational, unscripted and engaging

61:35

to build trust with future prospects,

61:38

right? So by unscripted, you can have a

61:40

few key points you want to just bring

61:42

across. So maybe like five to 10 bullet

61:44

points of okay, what challenges you

61:45

faced, how you helped them, this and

61:47

that. But in general, you want to have

61:48

things unscripted. So if it little gets

61:51

maybe a little bit off topic, maybe they

61:53

want to talk about how you know they had

61:55

a vacation or something. No matter, as

61:57

long as it's an engaging conversation,

62:00

it'll be really actually beneficial for

62:02

you, especially if other business owners

62:04

are seeing it. Because whenever a

62:06

business owner sees a completely

62:08

scripted testimonial where you're asking

62:10

questions and you're getting the perfect

62:12

results back, it's a bit iffy and they

62:14

they realize, okay, there's something

62:16

suspicious about this. And once you have

62:18

your credibility hack, right, you need

62:20

to reprocess content with free value

62:22

hacking. You need to turn the insights

62:24

from your podcast style interviews into

62:25

educational content, be it through blog

62:28

posts, videos or infographics. Okay? And

62:30

you need to share these actual lessons

62:31

that other businesses in the same

62:33

industry can benefit from. And you

62:34

position yourself as a valuable resource

62:36

who can help them. These are known as

62:38

lead magnets. Okay? And this is there's

62:40

a lot of other lead magnets you can do,

62:41

but in my opinion, this is probably the

62:42

best lead magnet that you can do. And of

62:45

course, last but not least, you need to

62:47

ask for referrals and form strategic

62:49

partnerships. So don't hesitate to ask

62:50

your satisfied clients for referrals,

62:53

okay? And you need to sweeten the deal

62:54

as much as you can with incentives. So

62:57

the the the more the sweeter the pie,

62:59

right, in this case, the more they'll do

63:01

from their end to get you clients. So if

63:03

you offer like a big discount or gift

63:05

card or free service to encourage them,

63:08

spread the word, the word, they will do

63:10

so. Okay? And when it comes to strategic

63:11

partnerships, you need to identify

63:13

complimentary businesses and you need to

63:15

form partnerships to offer bundled

63:16

services. For example, if you developed

63:18

custom software, partner with an

63:20

accounting firm, right, or marketing

63:22

firm to expand your reach and you can

63:24

share revenue and client access. This is

63:26

a bit of situational, but in this case,

63:29

if it's such a, you know, situation

63:31

where you can benefit from that,

63:33

definitely look into that as it can once

63:35

again just completely help how you get

63:37

clients and just reduce the workload on

63:39

your end. Okay? And once you've actually

63:42

done these action items, right, and

63:43

you've gotten your first 10 to 20

63:46

clients, we then get into the continuous

63:48

improvement section. Now, I mentioned in

63:50

the beginning, right, how when we get

63:53

our first 10 to 20 clients, we want to

63:55

position our business for either a being

63:57

autonomous, where it's just like a

63:58

printing money for us, or b where we can

64:02

potentially exit it. Okay? So, it

64:04

doesn't matter which one you really

64:06

want, it's going to be the same exact

64:07

process. you need to go through

64:09

continuous improvement. And if you

64:11

remember back when we were first talking

64:13

about the first section, we talked about

64:15

building our house. Okay? So, let's talk

64:17

about well, now we've actually finished

64:19

building our house. So, let's imagine

64:21

that you finished building your house

64:22

and you moved in, but over time you

64:24

begin to notice that some areas could be

64:27

better. Maybe a draft comes in through a

64:29

window or the layout isn't just doesn't

64:31

flow as well as you'd hoped initially,

64:33

right? Something's off. So to keep your

64:35

home comfortable, you rely on the

64:37

feedback from everybody else living in

64:39

the house. If someone mentions that the

64:40

kitchen feels too cramped or the

64:42

lighting is insufficient, you make

64:44

changes based on their input. Okay? And

64:46

this process of gathering feedback and

64:48

making adjustments is essential for

64:50

maintaining and improving the space over

64:52

time. And the same exact concept applies

64:54

to your business. And that's where

64:56

customer feedback loops comes into play.

64:58

Because right off the bat, just like how

65:01

you built your first house, if you're

65:03

going to build a business, it's probably

65:05

not going to be perfect the first time

65:06

around. There's going to be changes

65:07

you're going to want to make. There's

65:08

going to be improvements you're going to

65:09

need to make. So, your customers are

65:11

kind of like the people living in your

65:12

house. They experience your business

65:14

from the inside and notice things you

65:16

might not. So, by regularly collecting

65:18

their feedback through either surveys or

65:20

just interviews, one-on-one calls with

65:22

them, you gain insights into what's

65:24

working well and what needs improvement.

65:26

But it's not just about listening. It's

65:28

also about creating a loop where

65:29

feedback is actively turned into action.

65:32

Okay? When customers tell you something

65:34

isn't meeting their needs, you take that

65:35

information, make changes, and then

65:37

check back in to see if those changes

65:39

solve the issue. This is extremely

65:41

important. And this continuous loop

65:43

actually helps ensure your business

65:44

remains aligned with what your customers

65:45

truly want. And if you integrate this

65:48

into your business strategy, you're not

65:50

only going to make improvements, but

65:51

you're going to build trust and show

65:53

your customers that you actually care

65:55

about them, which in hindsight, they're

65:56

going to spend a lot more money down the

65:58

line. So, just like keeping your house

66:00

in top shape, regular attention to

66:02

customer feedback ensures your business

66:03

remains strong, relevant, and able to

66:05

adapt to changes needing over time. Now,

66:08

with that, once we've actually gathered

66:10

feedback and implemented necessary

66:11

changes, our next step is refining how

66:13

we operate dayto-day. So process

66:16

optimization focuses largely on

66:18

streamlining our internal workflows to

66:20

enhance efficiency and reduce waste. So

66:23

whether it's automating any repetitive

66:24

tasks we might do or improving

66:26

communication between any teams that we

66:28

might have or refining our product

66:29

development cycle. Process optimization

66:32

ensures that our process excuse me our

66:34

business runs like a welloiled machine.

66:36

Right? And this stage is really all

66:38

about making sure every component of

66:39

your business is working in sync. By

66:41

constantly reviewing and fine-tuning

66:43

your operations, you minimize

66:45

inefficiencies and free up resources

66:46

that can be better spent on innovation

66:48

and growth. And continuous process

66:50

improvements also help you adapt quickly

66:51

to new challenges, making your business

66:53

more resilient over time. Now, this you

66:55

might not worry have to worry about

66:56

initially, but as you get your first few

66:59

clients, especially as you maybe start

67:01

running out of time yourself and you

67:02

need to hire more and more people, you

67:04

need to make sure that you optimize your

67:05

processes. you you got you want to make

67:07

sure that you reduce churn and just

67:09

reduce any waste and and you want to

67:11

increase the operational efficiency from

67:12

the get-go. This is something you should

67:14

have in mind from the very beginning.

67:15

Don't leave this for later. Now, as you

67:17

improve your process and respond to

67:19

customer feedback, it's essential that

67:22

you also focus on skill enhancement both

67:25

not only for yourself but also for your

67:27

team because the business landscape is

67:29

constantly evolving. Okay? And you need

67:31

to stay ahead because as you know if you

67:35

don't stay ahead and you just stagnate

67:37

your competition will eat you up.

67:38

They'll beat you. So you need to

67:40

constantly update your skill set and

67:42

expand and learn more things. And you

67:44

need to do this for yourself and your

67:45

team. So this could you know as a

67:47

software engineer this could mean that

67:48

you need to learn new technologies. You

67:50

need to master new tools that come out

67:52

or it could also mean you need to work

67:53

on your soft skills. So maybe you got to

67:55

work on your leadership or decision-

67:57

making abilities as a whole. And for

67:59

your team, it could it could just mean,

68:01

you know, providing them opportunities

68:03

for professional development, maybe some

68:05

training, certifications, or just

68:06

mentorship. Okay? But by investing in

68:08

skill enhancement, you ensure that

68:10

everybody in your business is equipped

68:12

to handle any new challenges that come

68:13

your way. You're not going to get caught

68:14

up by any surprises. And it this not

68:17

only improves the quality of your work,

68:19

uh, which, you know, down the line will

68:21

get you more money, but it also boosts

68:23

team morale and engagement, which just

68:25

leads to better performance across the

68:27

board. So there's really no lose here.

68:28

It's just all wins. So you got to keep

68:30

your skills sharp and evolving with the

68:32

times because it's crucial in

68:33

maintaining competitive edge and

68:35

ensuring the longevity and growth of

68:36

your business. And actually, since we're

68:39

on the topic of that, one of the most

68:41

crucial factors for long-term success in

68:43

business is the ability to adapt. So as

68:45

you gather feedback, optimize your

68:47

processes, and enhance your skills, you

68:49

must also be ready to pivot and evolve

68:51

based on external factors. So this could

68:53

be your any market shifts, new

68:54

technologies that come out or changes in

68:56

customer needs. Okay. And adaptation is

68:59

about staying flexible and responsive to

69:01

the everchanging environment in which

69:02

your business operates. This means being

69:05

proactive, right? So we talked about the

69:07

proactive and reactive. In this case,

69:08

this means being proactive when you see

69:10

trends emerging and being agile enough

69:12

to actually adjust your strategies when

69:14

unexpected challenges arise. So whether

69:16

it's modifying your product to better

69:18

meet market demand, changing your market

69:19

approach to align with the shifting cost

69:21

consumer behavior, or exploring new

69:23

revenue streams, you need to make sure

69:25

that your business stays relevant and

69:27

it's actually still resilient to

69:30

changing times. And businesses that

69:31

embrace adaptation, they're not only

69:34

able to survive long enough, but they're

69:35

also able to thrive in it. So they get

69:37

they make a lot more money year over

69:39

year. And this just ensures that you're

69:41

not caught off off guard and five years

69:43

down the line or six years down the

69:44

line, you don't go bankrupt. And to kind

69:47

of hone everything together and connect

69:48

everything, you need to make all your

69:50

decisions based on data. So all your

69:52

decisions need to be datadriven

69:54

decisions because making decisions based

69:56

on instinct alone can be extremely

69:58

risky. And you need to make sure that

70:00

your choices are guided by solid data

70:01

and metrics. And me running a data

70:04

analytics firm, I can tell you that so

70:06

many businesses overlook this aspect. Be

70:09

it your customer behavior, market

70:10

trends, sales performance or operational

70:12

efficiency, you need to use actual raw

70:15

data to inform you of your next steps.

70:17

Okay? Instead of guessing what your

70:19

customer wants or how your product is

70:21

performing, you need to rely on hard

70:23

evidence to guide your business

70:24

strategies. So, not only does this

70:26

approach minimize uncertainty, but it

70:28

also allows you to make confident

70:30

decisions that can help you later on

70:32

make a lot more money. And by

70:34

consistently leveraging data, you

70:35

identify patterns, predict future

70:37

trends, and you measure the success of

70:39

your efforts with precise precision. And

70:42

this once again not only helps improve

70:44

performance, but increases the

70:45

likelihood of achieving sustainable

70:47

growth. And datadriven decisions ensures

70:49

that every move you make is calculated

70:51

and aligned with your business goals,

70:53

keeping you on the right track for

70:54

continuous improvement. So if I were to

70:56

discuss the action items for this one,

70:58

there's really a couple things that you

70:59

need to do. When it comes to customer

71:01

feedback loops, you need to regularly

71:02

gather feedback from your customers. Be

71:04

it through surveys, reviews, through

71:06

communications, it could be email, text,

71:09

one-on-one calls, whatever. And you need

71:11

to analyze this feedback to identify key

71:13

areas of improvement. If somebody, if

71:15

you realize a few customers are

71:18

complaining about a specific thing, then

71:19

you should probably most likely try to

71:21

improve that specific thing. Okay? And

71:23

you need to actually implement changes

71:25

based on feedback. You're not just going

71:26

to let it enter through one ear and out

71:28

the other. need to actually implement

71:30

changes based on the feedback and follow

71:31

up with the customers to ensure that

71:33

their needs have been met. With regards

71:34

to process optimization, you need to

71:36

review and evaluate internal processes

71:38

for efficiency. And I recommend doing

71:40

this on a monthly basis. You need to

71:42

identify and eliminate any bottlenecks

71:44

that you see or any rep repetitive tasks

71:47

that can be automated or streamlined

71:48

should be done so as soon as possible.

71:50

And continuously adjusting your

71:51

workflows to ensure smooth operations

71:53

and improve productivity is the key to

71:55

staying ahead of your competition and

71:57

always being successful. In my case, we

71:59

have an audit every single month of

72:01

taking a look at our processes and

72:03

making sure that everything is as good

72:04

as possible. If we see something that's

72:06

lacking, we immediately try to eliminate

72:08

that bottleneck and address it as soon

72:10

as possible. Next up comes to skills

72:13

enhancement. So you need to identify

72:14

areas where you and your team lack and

72:17

you need to either go do training. You

72:20

need to have team workshops. You need to

72:21

bring in a mentor, maybe a consultant or

72:23

some or somebody to help you further

72:25

develop your own skills and your team

72:27

skills. And you need to regularly update

72:29

and expand your skill set to stay

72:30

competitive in your industry. And once

72:32

again, we do this once every three

72:34

months. We're we'll either do a

72:36

training, a workshop, or we're bringing

72:38

a cons a consultant to discuss a new

72:41

skill or maybe a new mainly related to

72:43

soft skills. We're worried about hard

72:45

skills. Most of them you can learn on

72:46

your own. But when it comes to soft

72:47

skills, it's always better to just have

72:49

another human there talking about it,

72:51

explaining it, and just showing it in in

72:52

person. Fourth, we have adaptation. So

72:55

you need to stay informed about your the

72:57

any market trends that's happening,

72:58

emerging technologies, changes in

73:00

customer behavior, right? Especially

73:02

nowadays in this world we're living in

73:03

with the potential for World War II and

73:05

all the craziness happening, you want to

73:07

be just updated and understand how

73:10

that's potentially going to impact your

73:11

own business. So you need to regularly

73:13

research your strategies and you need to

73:14

be prepared to pivot when necessary and

73:16

you need to embrace flexibility and you

73:18

need to look for opportunities to

73:19

innovate when faced with challenges or

73:21

disruptions. So, God forbid something

73:23

major happens, a black swan event, and

73:26

you know, you're you need to be able to

73:28

prepare for that and you need to

73:30

possibly already have a plan B for that,

73:32

right? And then last but not least,

73:34

datadriven decisions. You need to

73:35

collect and analyze key data points. So,

73:37

this includes your customer behavior,

73:38

sales metrics, market trends, etc. And

73:40

you need to use data to actually guide

73:42

all of your business decisions. You need

73:45

to ensure that every single step is

73:47

backed by evidence. And you need to

73:48

monitor the outcomes of your decisions

73:50

and adjust your strategies based on the

73:52

results that you get. So with that, that

73:54

pretty much covers our action items for

73:56

our last section. And just to give a

73:59

quick rundown of everything, right? We

74:00

talked about the prerequisites, what you

74:02

need to do. So self assess your

74:03

strength, weaknesses, your unique

74:05

advantages, your network location, and

74:07

your experiences. And you need to

74:09

understand those to kind of choose the

74:11

business business model, right? And the

74:13

business model that you're going to

74:14

choose either product based or service

74:16

based. If you have the unique advantage

74:19

of potentially doing a product based, do

74:20

that. But I would highly recommend most

74:22

of you starting a service based either

74:25

creating custom software for other

74:27

companies or just doing a consultation

74:29

type of thing as I'm doing using the

74:31

code to kind of build a software that

74:34

supports the service, but the revenue

74:36

comes from delivering that service. And

74:38

you need to actually identify the market

74:40

demand. You need to target the specific

74:41

pain points of the customer to

74:43

understand what it is that you'll be

74:44

doing for them. And always you want to

74:46

test things with an MVP, a minimum

74:47

viable product. Don't go gung-ho

74:50

spending all your time and energy into

74:51

creating something that you're not even

74:53

sure will work. You first want to test

74:55

things with just an MVP that targets the

74:57

core problem, right? And of course, you

74:59

want to understand the revenue streams

75:01

to better understand how you're going to

75:02

be making money and any pricing things

75:04

that you can do to potentially just

75:06

increase your upside always. Then we

75:08

talked about how to get your first 10 to

75:09

20 clients. As always, leverage your

75:12

network. It's the best way of finding

75:13

the clients. And in my opinion, the best

75:16

clients you'll get are also from your

75:17

network because it's most likely people

75:18

that you know yourself. So you know

75:20

their personality. You know what they

75:21

like, what they don't like. We talked

75:23

about the three the big three, right?

75:24

The inner circle, the professional

75:25

network, and extended network. We then

75:27

talked about grab life by the horns. The

75:29

most important section in this entire

75:31

video, grabbing life by the horn

75:32

strategy of meeting your clients in

75:34

person. I gave the examples of myself as

75:36

well as two other individuals who use

75:38

this inerson client acquisition

75:40

strategy. And we briefly ted upon the

75:43

doctor patient analogy how you need to

75:45

be a doctor and your client is the

75:46

patient. You always need to be caring

75:48

about them. And in this sense, your

75:50

offer is their relief. So you need to

75:52

make sure they know about it, right? And

75:55

we then talked about credibility

75:56

hacking. Once you finish the work for

75:58

your clients, do a podcast style

76:00

interview. And this could be an hour

76:02

long, maybe even longer, but it's not

76:05

just a test quote unquote a regular

76:06

testimonial of, oh, hey, this is the

76:09

work they did for us. it was great

76:10

working with them, blah blah blah. This

76:12

is more so an actual conversation and

76:14

people should be able to realize that,

76:15

hey, even though, you know, this is

76:17

between a business and their client,

76:20

these people talk as if they're friends,

76:22

these people have a relationship outside

76:23

of a professional one, people should be

76:25

able to spot that instantly because that

76:26

builds trust in other business owners as

76:28

well. Okay? And what you'll need to do

76:30

is actually utilize these podcast style

76:33

interviews for free value hacking. So,

76:35

you'll offer them as lead magnets to

76:36

people. You can post them on social

76:38

media, YouTube, or wherever the case, or

76:40

just even have them on a one-on-one

76:42

setting to showcase to people if you

76:44

don't want it to make it public. But the

76:46

point here is that people that maybe run

76:48

the same type of business or people that

76:50

are in the same industry as the client

76:52

that you helped, they'll be able to get

76:53

a lot of feedback and a lot of help from

76:56

watching that case study or watching

76:57

that pod podcast style interview. Last

77:00

but not least, you should ask all of

77:02

your clients for referrals and you

77:03

should incentivize them. the more value

77:06

you offer, the more incentivized they

77:08

will be to get more clients for you. And

77:10

of course, look into strategic

77:12

partnerships as well. Something not a

77:13

lot of people talk about, especially if

77:15

you are a SAS business or even a

77:17

service- based business. If you can

77:18

partner with another business to, you

77:21

know, give you a new client base that

77:22

you might not have gotten beforehand, do

77:25

so. It's really not going to hurt you in

77:27

the long run. And then last but not

77:29

least, we talked about the continuous

77:30

improvement of how you should always

77:32

constantly always ask your customers for

77:34

feedback to only not only improve your

77:36

product but also your own service,

77:38

right? Your internal side and external

77:40

side. And you need to always optimize

77:43

your processes, your internal processes

77:44

to make sure everything is smooth.

77:46

Communication is not a problem. And as

77:48

your team grows, the efficiency stays

77:50

the same or even increases and it's not

77:52

a hindrance. You then need to address

77:54

the skill enhancement, right? You need

77:56

to make sure your team is always

77:58

improving their skills. They're always

77:59

improving. They're not stagnating such

78:01

that your competition doesn't come and

78:02

beat you and take you out of business.

78:04

And you need to be adaptable. You need

78:06

to adapt. We're living in times where

78:08

anything can happen really with

78:10

potential world war, numerous other

78:12

black swan events. You need to have that

78:14

adaptability in case you know something

78:17

happens, something major happens, god

78:18

forbid, you're able to react to it and

78:20

at least have a plan in place or a plan

78:22

of action that you can go forward with.

78:24

And last but not least, you should

78:26

always, always, always look things

78:28

through data. Always follow data, never

78:31

based on instinct. Sure, instinct can be

78:34

helpful and beneficial, but you should

78:36

always confirm it with data. Data is

78:38

king here. So, any decision you're going

78:40

to make, especially any big decision,

78:41

take a look at the hard raw data to see

78:43

what it says about your customer

78:45

behaviors, market trends, sales,

78:47

operational efficiency, and so on and so

78:49

forth. And with that, that's pretty much

78:51

everything I wanted to discuss. I hope

78:53

you enjoyed this video. Please make sure

78:55

to like and subscribe. I spent a lot of

78:57

time on this, a lot more than I

78:58

initially thought I would. But if you

79:00

have any questions, feel free to drop a

79:02

comment in the uh comments below and

79:05

I'll be sure to address all of them. As

79:08

always, thank you for watching and have

79:10

a

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