Introducing batch calling for ElevenLabs Conversational AI

Today at 11 Labs, we're releasing

outbound calling. So you can assign your

agent to call, for example, 50 people

and it will call them in parallel and

then give you the summary of each call

and you can see them in your dashboard

as usual. To show how helpful it can be,

I'm going to be creating an agent in two

minutes uh that can, for example, call

each um customer that is getting their

package delivered on a specific day and

tell them that they're going to get

their parcel at like 9:00 a.m. or

something. So, we've also released a new

feature where we will generate the

system prompt for you based on a prompt

itself. Um, so I'm going to copy that in

saying create an agent that calls our

customers called username and tells them

that parts will be delivered today at

9:00 a.m. So, I'm going to generate

that. Um, and it's going to understand

the persona and generate a simple prompt

for me based on our guidelines. Um, I'm

going to put in a placeholder here.

Let's make that Luke. I'll save

this. And then we can head over to our

outbound calling page. I'm going to

create a new batch call and we're going

to call this calling our customers. I'm

going to select the phone number that

we'll be calling uh and the agent we're

going to use. And then here you can

upload a list. Um it can be a CSV file

or an Excel spreadsheet. And we provide

you kind of a template you can use to

understand um what the format should be.

Um, and the great thing is that this can

contain dynamic variables and overrides

so that you can customize the

interaction to each person you're

calling. Um, and this can work really

well, um, especially with dynamic

variables. So, for example, before our

placeholder was Luke, but now I've set

it to Angelo, and that's the one the

user is going to

use. So, I'm going to submit this batch

call, and I should receive a phone call.

Hey there. Hi. Um, what's up?

Hello, Angelo. I'm calling to let you

know that your parcel will be delivered

today at 9:00 a.m. Do you have any

questions? No, that's all good. Thanks a

lot.

Happy to help. Have a great day. Thank

you.

Cool. So, now we can see our batch

calling view. Um, I can go into the

calling out customers and you can see

this is now marked as completed. And if

I go in here, I can see the

transcription of the conversation we

just had. So, we hope this is really

helpful. Um, especially for companies

that have to call hundreds of people

each day. Um what I would say is if you

are doing um automated outbound calling

campaigns um please refer to our TCPA

guidance and compliance um and make sure

what you have prior express approval for

these outbound calls.